Lee Faine
Houston,TX
Summary
Adept at driving operational success, I leveraged mechanical skills and customer service excellence at Empire Asset Management to enhance repair success rates and streamline processes. Skilled in equipment troubleshooting and fostering client trust, my approach resulted in significant productivity gains and positive feedback, embodying a commitment to safety and efficiency. Seasoned Repair Technician with expertise in repairing and maintaining multiple products. Proven to lift over 75 pounds and operate industry equipment and vehicles. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration and equipment maintenance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Repair Technician
Empire Asset Management
09.2023 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Streamlined repair processes to optimize workflow efficiency and productivity.
Driver
918 Shuttle
02.2021 - 09.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Bus Driver
Tulsa Transit
03.2015 - 02.2021
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Monitored students and other passengers during transit to encourage safe transport.
- Provided clear announcements regarding upcoming stops, allowing riders to plan their exit accordingly and avoid confusion or missed connections.
- Operated various types of buses, displaying adaptability and versatility in skill sets among different vehicles.
- Managed emergencies calmly under pressure, coordinating evacuations when necessary while keeping passengers informed about the situation at hand.
- Provided timely assistance during weather-related disruptions or other unforeseen events, helping to minimize inconvenience for passengers.
- Collaborated with other drivers to streamline routes for maximum efficiency and passenger satisfaction.
- Participated in professional development opportunities such as training sessions or workshops to stay up-to-date on industry best practices.
- Served as a positive representative of the company, acting as an ambassador for public transportation and its benefits.
- Increased positive customer feedback through friendly interactions and prompt assistance with inquiries.
- Supported team members in maintaining a cohesive work environment through collaboration on tasks such as route planning or vehicle inspections.
- Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
- Collected accurate fares from passengers, handling transactions professionally while maintaining accountability for funds collected throughout each shift.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Accepted and processed fares.
- Drove [Number]-passenger shuttle bus to and from terminal.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Diffused potential passenger disputes with fairness and professionalism.
- Inspected bus for any mechanical issues before departure.
- Calculated and collected fares from passengers.
- Followed all relevant schedules for routes and arrivals.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Inventoried bus emergency and first aid supplies and equipment.
- Developed and maintained positive relationships with passengers and other drivers.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Education
No Degree - Appliance Installation And Repair Technology
Same Day Appliance Repair
Houston, TX10.2023
Certificate - Automotive Technician
Advanced Technical Institute
Dallas, TX05.2006
High School Diploma -
Raymond S McLain
Tulsa, OK05.1992
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Electrical Troubleshooting
- Inventory Management
- Transportation safety
- Equipment Inspection
- System Testing
- Technical diagnosis
- Component Replacement
- Diagnostic Testing
- Machine Calibration
- Hardware Repair
- Equipment maintenance proficiency
- Fleet maintenance
- Equipment Troubleshooting
- Diagnosing problems
- Multimeter usage
- Installation procedures
- Appliance Diagnostics
- Gas appliance repair
- Power Tools Operation
- Wiring techniques
- Appliance Repair
- Parts Replacement
- Preventive Maintenance
- Project quoting
Certification
- CMRT - Certified Maintenance and Reliability Technician
- Certified appliance repair technician
Timeline
Repair Technician
Empire Asset Management
09.2023 - Current
Driver
918 Shuttle
02.2021 - 09.2023
Bus Driver
Tulsa Transit
03.2015 - 02.2021
No Degree - Appliance Installation And Repair Technology
Same Day Appliance Repair
Certificate - Automotive Technician
Advanced Technical Institute
High School Diploma -
Raymond S McLain