Lee Ford
Saint Petersburg,FL
Summary
Resourceful Intake Representative highly productive in completing tasks efficiently. Skilled in client communication, data entry, and case management software. Excel in active listening, empathy, and teamwork to ensure optimal service delivery and client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Intake Rep/ Quality Assurance Rep
Bio-Genetics Laboratory
Saint Petersburg, USA
10.2022 - 02.2026
- Reviewed medical intakes for accuracy of patient information, ensuring error-free processing
- Ensured accuracy by identifying and correcting discrepancies, enhancing data integrity
- Ensured compliance of all intakes with regulatory standards (CLIA/CAP) and guidelines (FDA/HIPAA) before testing
- Verified physician signatures and confirmed informed legal consents, supporting regulatory compliance
- Aligned requested tests with clinical indications to ensure accurate diagnostics
Housekeeping Supervisor/Inspector
Spinghill Suites by Marriott
Chesapeake, USA
09.2020 - 01.2021
- Ensured exceptional cleanliness and brand standards by:
- Inspected guest rooms and public areas.
- Coordinated daily staff operations with Front Office and Engineering to improve service delivery.
- Trained staff on operational procedures and company policies.
- Motivated team members to maintain performance standards and create a positive work environment.
- Addressed guest requests promptly to enhance guest satisfaction and experience.
- Resolved discrepancies in room assignments to ensure accurate guest accommodations.
- Ensured compliance with safety protocols in inventory management.
Waiter/Server
Olive Garden
Chesapeake, USA
09.2018 - 08.2020
- Delivered exceptional dining experiences through attentive service and genuine guest engagement
Jeweler Apprentice/ Custom Design Manager/ Clerical/Sales
Signet Jewelers/ Jared The Galleria Of Jewelry
Tyson's Corner, USA
10.2009 - 07.2017
- Liaison between the store, shop and custom design vendor, to ensure finished concept meets customer expectations
- Led design projects from concept to sampling, ensuring final products matched customer vision.
- Resolved technical issues during design process to maintain project timelines.
- Performed ring sizings, engravings, gold soldering, plating, and polishing to enhance product quality.
- Coordinated phone communications between store and shop vendors to streamline workflow.
- Received, inspected, processed all incoming and outgoing repairs including data entry of requested repair work
- Handled customer transactions at the register, ensuring efficiency and accuracy during sales. at register, ensuring efficiency and accuracy in sales.
Waiter/Certified Restaurant Trainer
Olive Garden
Tyson's Corner
10.2009 - 05.2013
- Created authentic dining experiences that increased customer satisfaction and loyalty
- Trained new hires during orientation, enhancing understanding of operational standards
- Conducted classes on food etiquette and core values, promoting safe food handling practices
Associate Grocery Team Leader
Whole Foods Market
Alexandria, USA
04.2002 - 01.2009
- Managed department operations, including scheduling, hiring, terminations, employee development, inventory, vendor ordering, and merchandising, to align with margin targets and enhance profitability.
- Established daily goals and monitored task completion to promote accountability and improve overall team performance.
- Executed department resets to comply with company standards and ensure current product displays.
Education
General Studies - Acting
Northern Virginia Community College
Annandale, VAHigh school diploma or GED - General Studies
Annandale High School
Annandale, VASkills
- Insurance Verification
- Computer Operation
- Microsoft (Outlook,Word,Office,Excel)
- Customer Inquiry Handling
- Attention To Detail
- Time Management
- Record Maintenance
- Multitasking
- Verbal/Written Communication
- Filing & Organization
- Ability To Teach Other’s Through Active Listening
Certification
Driver's License
Languages
English
Timeline
Medical Intake Rep/ Quality Assurance Rep
Bio-Genetics Laboratory
10.2022 - 02.2026
Housekeeping Supervisor/Inspector
Spinghill Suites by Marriott
09.2020 - 01.2021
Waiter/Server
Olive Garden
09.2018 - 08.2020
Jeweler Apprentice/ Custom Design Manager/ Clerical/Sales
Signet Jewelers/ Jared The Galleria Of Jewelry
10.2009 - 07.2017
Waiter/Certified Restaurant Trainer
Olive Garden
10.2009 - 05.2013
Associate Grocery Team Leader
Whole Foods Market
04.2002 - 01.2009
General Studies - Acting
Northern Virginia Community College
High school diploma or GED - General Studies
Annandale High School