Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Fowler

Universal City,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.Being conscious of conditions that affect employee safety. Able to show gratitude and be open to the capabilities, insights, and ideas of all individuals; working effectively with individuals of diverse style, ability, and motivation. Producing customer satisfaction and devotion: Meeting customer needs; building productive customer relationships with clients. Bestow to team success and achievements: Participates as a member of a team to move the team toward the completion of goals.

Overview

31
31
years of professional experience

Work History

CASE MANGER

CHCS
11.2023 - 02.2025
  • Provides direct services for consumers and completes associated case management documentation for the consumer and program.
  • Performs clerical functions relating to reviewing and maintaining medical records for consumers, and preparing documents to be sent to Central for scanning.
  • Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma-informed, individualized-focused approach utilizing evidence-based practices delivered with fidelity.
  • These services are delivered in multiple settings, including field-based services (individual's home or other identified locations) and clinic-based services.
  • Individuals served may have multi-system involvement, such as Criminal Justice, Child and Adult Welfare, Veterans, and Homelessness. Creates, maintains, and reviews consumer medical records, documents, reports, and information for the program.

CASE MANAGER

BUREU OF PRISONS CROSS POINT
09.2022 - 09.2023
  • Case Managers (Correctional Treatment Specialists) perform correctional casework in an institutional setting.
  • Develop, evaluate, and analyze program • needs and other data about inmates
  • Evaluate the progress of individual offenders in the institution, coordinate and
    integrate inmate training programs, develop social histories, evaluate positive and
    negative aspects in each case situation, and develop release plans
  • Completes indirect support activities, including documentation, correspondence,
    death review packets, and prescription assistance consultations
  • Conducts assessments and develops treatment plans for consumers. Documents all
    clinical interactions and updates in the electronic medical record and other required
    platforms

POLICE OFFICER NARCOTICS/TRAFFIC

Dawson Police
09.2012 - 09.2022

• Investigating and preventing crimes

• Processing and making criminal arrests

• Writing detailed reports about various cases

• Taking witness statements after crimes are committed

• Maintaining order and enforcing laws and regulations

• Responding to emergency calls • Patrolling public areas

• Regulating traffic.

• Make arrest

• Narcotic Investigations

• Homicide Investigations

• Marksmanship

Patient Transport Assistant

Tuttle Army Health Clinic
01.2004 - 01.2012
  • Handled, assisted with pick up, delivery and/or stock non-controlled medications under direction of a licensed team member.
  • Upheld and maintained the top priority of the Tuttle HAAF Healthcare System and demonstrates excellent customer service at all times to all clients from abroad.
  • Must educate and follow hospital facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe hazardous conditions to upper management; be familiar with all safety features of equipment, tools and or materials; and must check with supervisors concerning safe procedure to be used for any job function given to employees.
  • The Transporter shall play an active role in orientation and training of new employees. Yearly, the Transporter will participate in and complete their Job Skills/Competency checklist.
  • Completes other duties as assigned.
  • Able to promote customer satisfaction by solving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

COMBAT TRACKER

U.S. Army HAAF
01.1994 - 01.2004
  • Operates both mounted and dismounted to close with and destroy the enemy
  • Employs, operates, and maintains assigned weapons and equipment
  • Employs proper dismounted movement techniques, cover, concealment, and
    camouflage as part of dismounted team
  • Performs basic communication functions and operates platoon communications
    equipment
  • Constructs individual fighting positions
  • Collects and reports tactical information as member of combat or reconnaissance
    patrol
  • Assists in target • detection, identification, and round sensing
  • Assist in the breaching of minefields and obstacles

Education

Bachelor of Science - Criminology Justice Administration

Wayland Baptist University
Plainview, TX
12-2012

Skills

  • Customer satisfaction
  • Policy enforcement
  • Quality control
  • Effective customer service
  • Customer service abilities
  • Customer Service Recovery
  • Customer service focus
  • Strong customer service
  • Customer service skills
  • Healthcare customer service
  • Patient transport
  • Case Management
  • Referral Coordination
  • Discharge Planning
  • Performance Tracking
  • Group Therapy
  • Family Education
  • Health History Documentation
  • Records Management
  • Case Management Tracking
  • Documentation proficiency
  • Progress evaluations understanding
  • Retail operations expertise
  • Retail Staff Management
  • Stocking Supplies and Retail Products
  • Retail transactions
  • Retail security

Timeline

CASE MANGER

CHCS
11.2023 - 02.2025

CASE MANAGER

BUREU OF PRISONS CROSS POINT
09.2022 - 09.2023

POLICE OFFICER NARCOTICS/TRAFFIC

Dawson Police
09.2012 - 09.2022

Patient Transport Assistant

Tuttle Army Health Clinic
01.2004 - 01.2012

COMBAT TRACKER

U.S. Army HAAF
01.1994 - 01.2004

Bachelor of Science - Criminology Justice Administration

Wayland Baptist University