Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Skills Summary
Personal Information
Timeline
Generic

Lee Freeman

McKinney

Summary

Dedicated Customer care specialist professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Business Owner

JLaroi Hair Design
06.2006 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Pioneered customer feedback system, utilizing insights to refine products and services continually.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Operation Manager

Health Markets Insurance Agency
02.2001 - 05.2006
  • Implemented strategies to improve overall customer service experience.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
  • Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Customer Service Manager

Teletech Call Center
04.1995 - 08.2000
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Business

Kansas City Kansas Community College
Kansas City, KS

Skills

  • Call Center Management
  • Customer Service Sale
  • Handled In/out bout calls to increase business
  • Call Center
  • Effectively handled customers concerns written and verbal communication
  • Customer Care
  • Customer Support
  • Marketing
  • Time Management
  • Typing
  • Event Planning
  • Sales
  • Computer skills
  • Communication skills
  • Manufacturing
  • Barbering
  • Phone etiquette
  • Hospitality
  • Merchandising
  • Data entry
  • Guest services
  • Hotel experience
  • Upselling
  • Supervising experience
  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Team collaboration and leadership
  • Project management
  • Sales planning
  • Sales development
  • Sales strategics
  • Verbal and written communication
  • Sustainable business models
  • Entrepreneurial leadership
  • Sales oversight
  • Customer retention

    • Business growth initiatives

Certification

  • Driver's License, 06/01/06, Present
  • Cosmetology License, 06/01/06, Present
  • First Aid Certification

Additional Information - Skills Summary

  • Customer Service Skills (10+ years)
  • Call Center Management (10+ years)

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Business Owner

JLaroi Hair Design
06.2006 - Current

Operation Manager

Health Markets Insurance Agency
02.2001 - 05.2006

Customer Service Manager

Teletech Call Center
04.1995 - 08.2000

Business

Kansas City Kansas Community College

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Lee Freeman