Lee Fry
Mount Ayr,IA
Summary
Professional Clinic Manager with strong emphasis on team collaboration and achieving results. Skilled in healthcare administration, patient relations, and operational efficiency. Reliable and adaptable, ensuring smooth clinic operations and staff cohesion. Focused on delivering high-quality care and optimizing clinic performance.
Experienced with clinic operations management, team leadership, and patient care. Utilizes effective communication and organizational skills to enhance clinic efficiency. Knowledge of healthcare regulations and best practices ensures compliance and quality care.
Hardworking and passionate nurse with strong organizational skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Knowledgeable LPN with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention.
Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Manager/Case Manager
Adair County Memorial Hosptial
09.2012 - Current
- Oversee daily clinic operations, ensuring efficient patient flow and high-quality care delivery.
- Implement process improvements that enhance service efficiency and patient satisfaction metrics.
- Lead staff training initiatives to promote best practices in clinical procedures and patient interactions.
- Develop and maintain clinic policies, ensuring compliance with healthcare regulations and standards.
- Manage budgeting and resource allocation to optimize clinic operations while controlling costs.
- Collaborate with medical staff to address operational challenges and improve interdisciplinary communication.
- Analyze performance data to identify trends, driving strategic decisions for operational enhancements.
- Foster a positive work environment, encouraging teamwork and professional development among staff members.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Streamlined clinic operations, leading to more efficient appointment scheduling system.
- Implemented preventive maintenance schedule for medical equipment, minimizing downtime and ensuring operational efficiency.
- Improved inventory management processes, ensuring timely availability of medical supplies while reducing wastage.
- Coordinated with healthcare professionals to ensure high-quality patient care and services.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
Education
Associate of Science - Nursing
SWCC
Creston06-2000
Skills
- Clinical management
- Program management
- Employee performance evaluations
- Schedule management
- Clinical staff management
- Process improvement
- HIPAA guidelines
- Clinical quality program standards
- Staff supervision
- Regulatory requirements
- Staff scheduling
- Medical clinical procedures
- Certified in CPR/AED
Certification
- LPN
- BLS certification
- Mandatory Reporter for both adult ad child
- Certified Rural Health Clinic Professional
Timeline
Clinic Manager/Case Manager
Adair County Memorial Hosptial
09.2012 - Current
Associate of Science - Nursing
SWCC