Summary
Overview
Work History
Education
Skills
Timeline
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Lee Gertzman

Indian Land,SC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

35
35
years of professional experience

Work History

President of Buckeye Lawn Service & Landscape

Buckeye Lawn Service & Landscape Inc.
04.1999 - 08.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Claim Specialist

State Farm
04.1988 - 05.2000
  • Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Conducted full claim investigations and reported updates and legal actions.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Verified client information by analyzing existing evidence on file.

Education

Bachelor of Science - Criminal Justice

Western Carolina University
Cullowhee, NC
05.1987

Skills

  • Waste Management and Reduction
  • Hiring and Onboarding
  • Sales Goals
  • Organizational Structuring
  • Content Workflow
  • Mathematical Calculation and Reasoning
  • Payroll Administration and Timekeeping
  • Goal Assessments
  • Improve Performance
  • Manage Operations
  • Oversee Administrative Functions
  • Price Structuring
  • Supplier Monitoring
  • Materials Planning and Logistics
  • Strategize Business Plans
  • Operations Oversight
  • Credit Terms Determination
  • Policy Development and Enforcement
  • Records Organization and Management
  • Service Scheduling
  • Business Leadership
  • Service Records

Timeline

President of Buckeye Lawn Service & Landscape

Buckeye Lawn Service & Landscape Inc.
04.1999 - 08.2023

Claim Specialist

State Farm
04.1988 - 05.2000

Bachelor of Science - Criminal Justice

Western Carolina University

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Lee Gertzman