Lee Giller
Bellmore,NY
Summary
Detailed Senior Account Manager delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Expertise in building customer relationships, analyzing sales reports, and facilitating training for 80 indirect owner groups and their employees.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Asurion
11.2010 - Current
- Mentored teammates to develop skills and increase company revenue thru delivering on targets
- Provided extensive customer support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans to meet client objectives.
- Delivered presentations and pitches to clients and senior management for product demonstration.
- Improved on product implementation and further development of embedding services with the client to improve customer retention.
- Analyzed key competitors to create strategic plans for the marketplace.
- Met and overachieved versus company defined sales goals.
- Assisted with customer complaints and facilitated resolutions.
Business Sales Director, Customer Success
B2B Soft
04.2010 - 11.2010
- Managed team of sales representatives, providing guidance, coaching and support within SaaS model.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. Managing to increase revenue 50% in 1st 90 days in role.
- Forecasted sales and established new processes to achieve sales objectives and related metrics.
- Revamped entire sales training program to work in conjunction with new objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and customer success (implementation) teams to develop solutions and accomplish shared objectives.
District Sales Manager
Radio Shack Corporation
02.2009 - 04.2010
- Coached sales associates in new products, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing sales and P&L trends to determine management's effectiveness.
- Monitored customer buying habits, market conditions, and competitor actions to adjust inventories and achieve sales goals.
- Surpassed business sales targets regularly by devising, deploying and optimizing sales strategies to maximizing customer experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Marketing Manager / Sales Manager
Sprint
03.1998 - 08.2008
- Created collateral materials, supported customer events and initiated promotional market strategies.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Conducted market research to identify new opportunities within the local market
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Generated sponsorships with related and partnering entities to enhance marketing objectives. Successfully led marketing supported event with local radio station event.
- Drove sales, created customer centric environment and provided leadership support of multiple retail locations.
- Created programs to increase outside sales which optimized the locations' opportunities, while generating additional 15-20% of the overall store's sales.
- Coordinated monthly team meetings to review results and operational metrics taking corrective measures to improve deficiencies and to recognize successes.
Education
Bachelor of Science - Law And Society
Binghamton University (SUNY)
Binghamton, NYSkills
- Product and Service Sales
- Goals and Performance
- Sales Reporting
- Cross-Functional Collaboration
- Verbal and Written Communication
- Strategic Planning
- Business Development
- Account Management
- Budget Forecast
- Employee Development
Certification
- Property & Casualty License - valid through 2026
Additional Information
Technical Skills: Microsoft Office (Word, Excel, Powerpoint, Teams, Outlook), PowerBI, Google Docs
Timeline
Senior Account Manager
Asurion
11.2010 - Current
Business Sales Director, Customer Success
B2B Soft
04.2010 - 11.2010
District Sales Manager
Radio Shack Corporation
02.2009 - 04.2010
Marketing Manager / Sales Manager
Sprint
03.1998 - 08.2008
Bachelor of Science - Law And Society
Binghamton University (SUNY)
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