R. LEE GILLILAN JR

• Successfully delivered business value on complex solutions resulting in cost savings of roughly 20 million dollars through co-developing roadmaps and launching products and features in a fast-paced organization, providing increased productivity and reduced person-hours
• Developed strategy and partnerships for the operational readiness of new technology implementation, including detailed test planning, training, communications, soliciting feedback, and organizational change management project plans
• Translated business requirements and prioritized the team backlog for PI Planning, ensure features and subsequent user stories met expectations, applied agile methodology across multiple platforms under the software development lifecycle (SDLC), and operated collaboratively with product management, senior stakeholders and development teams throughout Scrum ceremonies
• Within a fast-paced and matrixed organization, I collaborated with multiple departments to develop and deliver technology solutions that transformed concepts into concrete products and features from inception to launch.
• Led task governance committee responsible for establishing and augmenting business processes, articulate coding standards and metrics, defining use cases and user stories, and prioritizing solutions to complex issues
• Conducted data analysis using SQL queries to identify problem-solving and troubleshooting inefficiencies and suggested actions for problem resolution, exercising sound business judgment and establishing business case documentation utilizing data insights to drive innovation and automation opportunities
• Coordinate organizational alignment with long-term process improvement and strategic programs by standardizing dispatch and escalation protocols across multiple business units for efficiency

• Led a team of 20 employees in a network operations center (NOC), overseeing analytical tasks, change management, outage control, and root cause analysis to ensure smooth operations and minimal downtime.
• Project management for division vendor transfer to a new power supply transponder monitoring platform, resulting in a national standard monitoring platform
• Supported business process and compliance teams in developing, updating, and refining existing business processes, monitoring tools, standardizing work codes, and championing DE&I initiatives
• Administer cross-functional training and provided guidance, solutions, and resources for technical and procedural issues to enhance team critical thinking skills

• Led a team of 7 supervisors and over 100 employees to deliver on key performance indicators (KPIs) and drive production results. Established procedures, performance standards, and best practices to ensure the team's success and resolve customer experience (CX) concerns.
• Collaborated with network maintenance to achieve reliable service for over 2,600 miles of outside hard lines, providing service to over 134,000 video, high-speed data, digital voice, and business customers contributing to improved reliability and customer satisfaction
• Recognized and rewarded the accomplishments of two high-performing supervisors by promoting them to management positions. Conducted regular work performance reviews and followed up with customers to ensure operational excellence and organizational goals were achieved.
• Supervised a team of personnel, including managing staffing levels, conducting performance evaluations, recruiting new employees, training existing staff, and overseeing payroll and administrative staff.

• Project lead and subject matter expert (SME) for the Advantech projects, overseeing team training, collaboration with headquarters, device inventory management, and upgrade testing
• Ensured market readiness and accurate deployment within three service areas in Indianapolis
• Managed a team of 14 technical employees, guiding them to maintain high attention to detail, problem-solving skills, and career development while establishing a supportive and encouraging work environment that fostered professional growth and excellence.
• Established individual development plans for each team member, provided one-on-one coaching and mentorship, and delivered ongoing field and real-time training.