LEE GRISSETT

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Detailed Process Manager with over [Number] years of experience in change management, process improvement and efficiency within [Industry].

Innovated new processes and positive impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.

Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.

• MIM PROFESSIONAL CERTIFICATION (2022)
• MIM EXPERT CERTIFICATION (2023) BEST PRACTICE IT MAJOR INCIDENT MANAGEMENT
• CERTIFIED SCRUMMASTER (CSM) (2019) | SCRUM ALLIANCE
• ITIL 4 FOUNDATION (2019) | PEOPLECERT
• THE OPEN GROUP CERTIFIED: IT4IT FOUNDATION (2019) | THE OPEN GROUP
• LEAN SIX SIGMA BLACKBELT (2017) | MANAGEMENT & STRATEGY INSTITUTE
• LEAN SIX SIGMA GREEN BELT CERTIFICATION (2012) | IRA A. FULTON SCHOOLS OF ENGINEERING AT ARIZONA STATE UNIVERSITY
• ITIL OPERATIONAL SUPPORT AND ANALYSIS (ITIL-OSA) / ITIL V3 FOUNDATION LEVEL (2010) | AXELOS GLOBAL BEST PRACTICE
• PROJECT MANAGEMENT PROFESSIONAL (PMP) (2011) | PROJECT MANAGEMENT INSTITUTE
• INFORMATION TECHNOLOGY SENIOR MANAGEMENT FORUM (ITSMF)

• Team Building: Established and cultivated an IT Operations bridge team of 25 members from the ground up, integrating them as vital and respected parts of the organization.
• AI and Analytics: Introduced Predictive Intelligence and Artificial Intelligence to deliver a consistent, AI-powered experience improving processes across the organization. Developed dashboards and reporting to connect AI to analytics for real-time insights into machine learning-powered improvements.
• IT Change Management Improvement: Integrated Change Risk Prediction to provide insight into the potential risk of the change activity and facilitate intelligent approval decisions. Automating manual approvals and flows led to increased deployment frequency, reduced lead times, faster time to value, and minimized Change Failures.
• Incident Management Optimization: Integrated AI to enhance incident management capabilities, ultimately improving operational efficiency by reducing manual effort for triage and ensuring critical incidents receive immediate attention.
• Risk Management: Spearheaded strategies to successfully remediate over 200 identified risks from the US Change Management Audit, encompassing Change Management Controls Execution, Impact Analysis, Change Management Governance, and Communication and Coordination across Global Markets.
• Process Modernization: Overhauled and modernized IT Major Incident Management processes, Problem Management processes, and Change Management processes, and restructured and augmented all service management architectures and processes.

• MIDSIZE ENTERPRISE LEADERSHIP NETWORK
• WALMART BLACK TECHNOLOGY NETWORK
• ITSMF MANAGEMENT ACADEMY ASSOCIATE MEMBER BOARD