Lee Guest
Manchester,TN
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
JCPenney Company
12.2021 - Current
- Managed loss prevention team and acted as mentor for loss prevention teams in neighboring stores
- Conduct regular audits and investigations to identify potential risks and losses, taking proactive measures to address them
- Collaborate with law enforcement agencies and legal teams to prosecute offenders and recover stolen assets
- Utilize advanced surveillance technology and data analytics to monitor and analyze security threats and vulnerabilities
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Monitored store surveillance cameras to detect suspicious behavior.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Wrote reports for internal and external crime, burglary, or theft.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Reviewed tracking system information to uncover and successfully pursue over $[Amount] in overcharged claims.
Regional Director of Operations
Orleans Security LLC
09.2015 - 12.2021
- Developed and implemented company-wide policies and procedures to ensure compliance with industry regulations and standards
- Collaborated with senior leadership to set long-term goals and objectives, and developed strategies to achieve them
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored budget and utilized operational resources.
- Assisted in recruiting, hiring and training of team members.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Oversaw day-to-day production activities in accordance with business objectives.
Vice President of Operations
Black Lion Security LLC
08.2011 - 09.2015
- Collaborated with senior leadership to ensure alignment of operational goals with overall company objectives
- Led cross-functional teams to streamline processes and improve overall operational efficiency
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Assisted in recruiting, hiring and training of team members.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
Education
Some College (No Degree) - Mathematics
Southeast Missouri State University At Cape Girardeau Missouri
Cape Girardeau, MissouriSkills
- Strategic planning and execution
- Organizational development
- Cost analysis and savings
- Business development
- Operations management
- Workforce planning
- Customer relations
Certification
- Google Analytics Individual Qualification – Google.
- Asset Protection Course Certificate – National Association for Shoplifting Prevention.
- Emergency Preparedness and Response Certification – Federal Emergency Management Agency (FEMA).
- Investigation Interview Techniques - Wicklander-Zulawski & Associates
- Active Shooter Response - Arkansas Law Enforcement Training Academy
- Close Quarter Protection - Blackwater Training Academy
Timeline
Asset Protection Manager
JCPenney Company
12.2021 - Current
Regional Director of Operations
Orleans Security LLC
09.2015 - 12.2021
Vice President of Operations
Black Lion Security LLC
08.2011 - 09.2015
- Google Analytics Individual Qualification – Google.
- Asset Protection Course Certificate – National Association for Shoplifting Prevention.
- Emergency Preparedness and Response Certification – Federal Emergency Management Agency (FEMA).
- Investigation Interview Techniques - Wicklander-Zulawski & Associates
- Active Shooter Response - Arkansas Law Enforcement Training Academy
- Close Quarter Protection - Blackwater Training Academy
Some College (No Degree) - Mathematics
Southeast Missouri State University At Cape Girardeau Missouri
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