Lee Hardy

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Monitored new server performance and offered continuous support throughout training period.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Implemented upselling techniques, boosting overall revenue for the restaurant.
• Provided feedback and guidance to help servers develop industry skills and knowledge.
• Utilized effective communication techniques to support server learning and comprehension.
• Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
• Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
• Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
• Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Specials package handler and logistics