Lee Harris
Frederick,MD
Summary
Detail-oriented security professional with extensive experience in threat detection, incident response, and employee training. Known for strong analytical thinking and communication skills, contributing to improved security measures and organizational readiness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SOC Analyst
Valiant Solutions
Washington DC, DC
06.2024 - Current
- Monitored security events in real time using SIEM tools to identify threats and vulnerabilities.
- Analyzed logs for potential malicious activities and security incidents, enhancing threat detection capabilities.
- Developed threat detection strategies to strengthen security measures and reduce risks.
- Collaborated with incident response teams to contain and mitigate identified threats.
- Conducted initial analysis of security incidents, escalating issues as necessary.
- Delivered security training to employees, increasing awareness and preparedness against security threats.
- Deployed attack simulations to replicate threats and improve user awareness of security protocols.
NOSC Lead
Govplace
Bethesda, Maryland
02.2018 - 06.2023
- Assisted team in developing operational procedures to improve efficiency.
- Monitor queue and metrics, tracking performance and situational issues in real time,
- responding accordingly per procedures.
- Ensure prompt resolution of issues.
- Identified opportunity areas for growth and differentiation, by understanding the client's
- current capabilities.
- Addressed identified problem areas and devised approach methodologies.
- Trained new employees and explained protocols clearly and efficiently.
- Evaluate and made assessment of service delivery performance metrics and carry out
- survey on clients to weigh the level of service delivery in the company
- Keeping record of daily operations at the desk for tracking of customer needs, services
- rendered and future reference
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
IT Service Desk Analyst
Govplace
Bethesda, MD
03.2016 - 01.2017
- Maintained customer records in ticketing system, documenting interactions with users.
- Served as first point of contact for technical service inquiries via calls and emails.
- Applied expertise to resolve first-level technical support issues for end-users.
- Utilized automated systems to analyze routine situations effectively.
Education
Some College (No Degree) - Information Technology
Per Scholas
Silver Spring, MDSkills
- SIEM monitoring
- Threat detection
- Incident response
- Log analysis
- Security training
- Performance tracking
- Customer orientation
- Technical management
- Staff development
- Self-direction
- CompTIA A
- Fast learning
- Troubleshooting and problem solving
- Adaptability to change
Certification
CompTia Security+
Timeline
SOC Analyst
Valiant Solutions
06.2024 - Current
NOSC Lead
Govplace
02.2018 - 06.2023
IT Service Desk Analyst
Govplace
03.2016 - 01.2017
Some College (No Degree) - Information Technology
Per Scholas