Lee Harvin Jr.
NOTTINGHAM,MD
Summary
15 Years in the leadership. Extensive experience recruiting and managing staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Functional Analyst
CareFirst BCBS
04.2022 - 04.2026
- Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
- Effectively communicated complex technical information to diverse audiences through clear writing, concise presentations, and engaging discussions.
- Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Validated business intelligence reports within test environment to troubleshoot production issues.
- Supported Credentialing manager in fielding defects and production operations issues.
- Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
- Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
- Conducted regular user training sessions to promote swift adoption of new systems and enhance overall productivity.
- Proactively identified opportunities for improvement in existing systems, proposing innovative solutions that led to increased user satisfaction.
- Delivered high-quality results under pressure, adapting quickly to changing client needs while maintaining a keen eye for detail.
- Demonstrated exceptional problem-solving skills, quickly resolving technical issues while minimizing downtime and maintaining a high level of customer service.
Credentialing Supervisor
CareFirst BCBS
11.2017 - 04.2022
- Provide thorough supervision to team of 18+ for day-to-day operations.
- Regularly evaluate employee performance, provide feedback, training and counsel disciplined staff as needed.
- Provide reports of daily performance, errors, and expirable to upper management weekly.
- Ability to work in facets, NASCO, Excel, CAQH, PowerPoint, outlook, and sales force.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led planning and achievement of goals and objectives consistent with company mission and philosophy.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted primary source verifications such as background checks and board certifications.
Clinical Administrator Supervisor
United Healthcare
09.2012 - 11.2017
- Coordinates, supervises and is accountable for daily/weekly/monthly activities of team members.
- Set priorities for team to ensure task completion and performance goals are met, such as quality, adherence, service level, first call resolution and average handle time.
- Coordinates work activities with other supervisors, managers and departments
- Identifies and resolve operational problems using defined processes, expertise and judgement.
- Provides expertise and customer service support to members, customers and or providers.
- Conduct interviews, assist with hiring and onboarding for new hires.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Clinical Administrative Coordinator
United Healthcare
07.2010 - 09.2012
- Place high volume of outbound calls to members to schedule them for in home visits with physician or nurse practitioner via auto dialer.
- Answer inbound calls from members and practitioners to assist with scheduling and inquires.
- Validating member demographic information and obtaining additional member data via specific plan scripting
- Data entry of members record with accurate information obtained.
- Work on special projects within department as assigned.
- Route calls to appropriate department as needed.
- Ensure quality and average handle time are met.
Implementation Specialist
Global Payments
05.2007 - 04.2010
- Assist new merchants with programming terminals and providing them training
- Assist merchants with technical support issues with credit card terminals
- Build download files to be used for new merchants
- Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
- Responsible for outbound calls to merchant to maintain compliance with credit card industry regulations
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
Account Executive
National Fidelity Mortgage
05.2004 - 11.2013
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Originate and sell mortgages for refinance or purchase
- Maintain pipeline for current and potential clients throughout loan process
- Structure. present and sell home loans to potential clients
- Maintain communication with processors and clients to ensure effective processing throughout loan process
- Gather all client information to recommend appropriate products and programs
- Maintain communication with outside lenders to stay informed of new products to ensure giving client best products to fit needs
Human Resources/Non-Perishable Manager
Giant Food
02.2003 - 05.2004
- Assist store manager with overall operation of store to ensure effective productivity of day to day responsibility of each department
- Responsible for merchandising, inventory and performance of all non perishable departments
- Ensure proper development and effectiveness of department managers
- Responsible for payroll, hiring of staff, and maintaining effective absenteeism and tardy program
- Assist with creating and maintaining budget to ensure profitable and efficient store
- Responsible for maintain all store signage for advertisement and promotions
Front End Manager
Giant Food
06.1999 - 02.2003
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Accountable for over and short of all money is store through daily reconciliation
- Maintain proper bank deposits
- Order and control inventory of all front end merchandise and supplies
- Responsible for scheduling and day to day duties of cashiers, front office staff and parcel pick out
Management Trainee
Giant Food
06.1998 - 06.1999
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Responsible for learning operations of the various departments within store
- Complete all trainings and test within required timelines.
Bake -Off Assistant
Giant Food
04.1997 - 06.1998
- Responsible with baking and decorating goods within bakery department
- Meet daily production goals to ensure products well stocked for customers
- Assist baker with daily bakery operation
- Responsible for maintaining inventory and working within budget provider by manager
- Stocking and maintaining freezer for bakery products
Education
Some College (No Degree) - Accounting
Baltimore City Community College
Baltimore, MDSkills
- Compassionate
- Efficient and reliable team player
- Quality improvement competency
- Adaptable
- Credentialing Process
- Provider Enrollment
- Microsoft Office
- Research and Analysis
- Committed team player
- Analytical thinker
- Effective staff coach
Timeline
Functional Analyst
CareFirst BCBS
04.2022 - 04.2026
Credentialing Supervisor
CareFirst BCBS
11.2017 - 04.2022
Clinical Administrator Supervisor
United Healthcare
09.2012 - 11.2017
Clinical Administrative Coordinator
United Healthcare
07.2010 - 09.2012
Implementation Specialist
Global Payments
05.2007 - 04.2010
Account Executive
National Fidelity Mortgage
05.2004 - 11.2013
Human Resources/Non-Perishable Manager
Giant Food
02.2003 - 05.2004
Front End Manager
Giant Food
06.1999 - 02.2003
Management Trainee
Giant Food
06.1998 - 06.1999
Bake -Off Assistant
Giant Food
04.1997 - 06.1998
Some College (No Degree) - Accounting
Baltimore City Community College