Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Hayman

Toronto

Summary

Dynamic professional with extensive experience in customer service and food safety compliance at Kroger. Proven track record in enhancing profit margins through effective merchandising strategies and waste reduction. Recognized for strong attention to detail and a positive attitude, fostering high-performing teams and ensuring exceptional service delivery.

Overview

17
17
years of professional experience

Work History

Supervisor of Seafood Department

Kroger
12.2016 - 03.2018


  • Evaluated supplier performance regularly to ensure consistent delivery of high-quality products at competitive prices.
  • Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
  • Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
  • Resolved customer issues promptly and professionally, demonstrating commitment to exceptional service standards.
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers.
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Improved profit margins through effective cost control measures and accurate pricing strategies.
  • Ensured compliance with all applicable health codes and regulations to maintain a safe working environment for employees and customers alike.

Housekeeping/Laundry Attendant

Weirton Geriatric (Now Known as Seirra Village Retirement Community)
11.2011 - 06.2015
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Collected soiled linens and clothing and pretreated stains.
  • Maintained a clean and organized residents rooms and restrooms
  • Cleaned and stocked public areas, restrooms, dining rooms, and business offices
  • Changed bed linens and wiped down beds daily

Manager of Restaurant and 8 Cafe's

Mugsy's Restaurant and Cafe', Mugsy's 2, Mugsy's 3, Cactus Club, Cactus 2, Caribbean Club, Caribbean 2, and Red Dog Cafe'
05.2004 - 06.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Created weekly employee schedule for all establishments
  • Office work; ie payroll, balancing all checkbooks, writing checks to businesses owed, preparing reports, preparing deposits, filing, answering phones
  • Responsible for taking all money out of cafe' machines and balancing and transporting to main office
  • Balancing and preparing tills for all shifts
  • Daily operations of restaurant including inventory, ordering products, cooking and preparing appetizing meals, keeping businesses clean and sanitized according to state regulations, and waiting on customers with a friendly and helpful attitude
  • Built high-performing teams through effective recruitment

Daycare Assistant and Pre-K Teacher

Little Friends Daycare
08.2002 - 04.2004
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children ages infant to 5 years old.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tables, toys, and frequently touched areas
  • Provided comfort to children and maintained a safe and quiet area for nap time
  • Assisted Pre-K Teacher in implementing lesson plans, using patience, skill, and various behavior modification techniques to maintain order and safety
  • Eventually progressed to being the Pre-k teacher and creating and implementing my own lesson plans for ages 2 to 5 years old

Cashier/Stocker

K & J's Skip N Go
10.2000 - 07.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and operated lottery machine
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

No Degree - Travel, Hospitality, And Restaurant Management

Sawyer School of Business
Pittsburgh, PA

High School Diploma -

Brooke High School
Wellsburg, WV
05-1992

Skills

  • Sanitation standards
  • Merchandising strategies
  • Employee scheduling
  • Waste reduction
  • Ordering supplies
  • Product rotation
  • Food safety compliance
  • Display design
  • Positive attitude
  • Customer service
  • Attention to detail
  • Multitasking

Timeline

Supervisor of Seafood Department

Kroger
12.2016 - 03.2018

Housekeeping/Laundry Attendant

Weirton Geriatric (Now Known as Seirra Village Retirement Community)
11.2011 - 06.2015

Manager of Restaurant and 8 Cafe's

Mugsy's Restaurant and Cafe', Mugsy's 2, Mugsy's 3, Cactus Club, Cactus 2, Caribbean Club, Caribbean 2, and Red Dog Cafe'
05.2004 - 06.2007

Daycare Assistant and Pre-K Teacher

Little Friends Daycare
08.2002 - 04.2004

Cashier/Stocker

K & J's Skip N Go
10.2000 - 07.2002

No Degree - Travel, Hospitality, And Restaurant Management

Sawyer School of Business

High School Diploma -

Brooke High School

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