Haley Griffith
Homer,USA
Summary
Committed and motivated, with exceptional customer service and decision making skills. Strong work ethic, very reliable, proficient at quickly learning new procedures and taking ownership of diverse projects. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Manager
Patriot Crane and Hoist Inc
02.2023 - 05.2025
- Streamlined account management processes for improved efficiency and accuracy.
- Increased customer satisfaction by promptly addressing and resolving account-related issues.
- Ensured timely collection of payments from clients, reducing outstanding receivables while maintaining positive relationships.
- Successfully resolved complex account discrepancies through thorough analysis and collaboration with relevant stakeholders.
- Enhanced client retention rates by delivering exceptional customer service and support.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Management and implementation of customer report portal systems.
- Processed accounts receivable customer transactions
- Managed timekeeping and assisted with payroll for 60+ employees.
- Management of reporting software systems.
Administrative Assistant
Tradition Dental
09.2019 - 05.2022
- 1. Customer service
- 2. Telecommunications
- 3. Checking patients in and out
- 4. Payment Collections
- 5. Scheduling
- 6. Customer account updates
- 7. Keeps office clean and organized
Preschool Instructor
Academy of Jefferson
02.2017 - 08.2019
- 1. Lead teacher in one year old class
- 2. Maintain daily activities for children
- 3. Complete wellbeing and progress report for children
- 4. Training new hires
Insurance verification and demographics
Emergency Billing
04.2015 - 02.2017
- 1. Communicate with hospitals and insurance companies via phone
- 2. Handle monthly records and outstanding balances
- 3. Retrieve and maintain trip reports and EOBs
- 4. Verify insurance polices with various insurance companies to ensure billing is correct
Preschool Instructor
Academy of Jefferson
06.2014 - 04.2015
- 1. Teacher in infant and one year old class
- 2. Maintain daily activities for children
- 3. Complete well-being and progress report for children
Education
TCC - Early Childhood Education
Banks County High School
Skills
- Data Entry
- Customer Service
- Medical Records
- Telecommunications
- Front desk
- Insurance Verification
- Early Childhood Education
- Teaching
- Childcare
- Invoicing
- AP and AR management
- Payroll processing
- Inventory auditing
- Accounting software proficiency
- Payment collection
- Collections
- Eaglesoft
- Organizational skills
- Toddler Care
- Communication skills
- Microsoft Office
- Accounts receivable
- Dental office experience
- Dental receptionist
- Account management
Certification
- TCC Certificate
- First Aid Certification
Timeline
Accounts Manager
Patriot Crane and Hoist Inc
02.2023 - 05.2025
Administrative Assistant
Tradition Dental
09.2019 - 05.2022
Preschool Instructor
Academy of Jefferson
02.2017 - 08.2019
Insurance verification and demographics
Emergency Billing
04.2015 - 02.2017
Preschool Instructor
Academy of Jefferson
06.2014 - 04.2015
TCC - Early Childhood Education
Banks County High School
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