Lee A. Heaton

From war zones to virtual meeting rooms, my career has centered on helping people and organizations navigate complexity, improve how work gets done, and deliver meaningful change.

I’m a Knowledge Management and Operational Excellence leader with 15+ years of experience spanning knowledge strategy, business operations, project and program management, process improvement, change leadership, and IT. I bring a practical, people-centered approach to building systems and processes that make information easier to find, work easier to execute, and organizations better equipped to learn and adapt.

My career began in the U.S. Navy, where I led globally dispersed IT teams and complex initiatives in demanding operational environments. After transitioning to the civilian sector, I applied that experience within healthcare services, leading cross-functional efforts involving knowledge platforms, content governance, process redesign, strategic planning, stakeholder engagement, and large-scale organizational change.

I’m particularly effective at connecting people, processes, technology, and information—turning complex or fragmented environments into clear, sustainable ways of working. My leadership style is collaborative and grounded in servant leadership, with a focus on creating structure, enabling teams, and delivering measurable results.

My mission is simple: strengthen how organizations operate, share knowledge, and turn strategy into execution.

I welcome connections focused on Knowledge Management, Stakeholder Engagement, Business Analysis, Business Operations, Process Improvement, and Change Management.

• SAFe Advanced Scrum Master Certified
• SAFe Lean Portfolio Management Certified
• Prosci Change Management Certified
• KMPro Knowledge Management Certified
• ITIL Foundations v3 Certified
• Customer/User Experience Training
• All coursework for Lean Six Sigma Black Belt and PMP certifications completed.