Lee Hilton
Universal City,TX
Summary
Knowledgeable and dedicated customer service professional and former business owner with experience in fintech, health insurance industries, and taxes, individual or small business. A willing and organized team player with a positive and consistent demeanor. Ability to apply emotional intelligence to every interaction and use this in establishing rapport with clients and customers. Skilled in quality, and process optimization. Articulate, and results-oriented with a natural talent for developing relationships, cultivating partnerships and supporting company success.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent Business Services
09.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Uber Partner
Uber Eats
07.2022 - 09.2023
- Supported local businesses through promoting their services during relevant conversations with delivery customers.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Provided safe deliveries, adhering to traffic laws and regulations.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining deliveries.
- Achieved high customer ratings on post-trip surveys for timeliness, and effective communication.
Customer Service Representative
TaskUs
07.2021 - 07.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by using constructive feedback from coaching calls with a supervisor.
- Actively listened to customers, handled concerns quickly, and escalated major issues to necessary departments.
- Communicated across multiple applications with clients and vendors.
- Planned, created, and presented up-skill content to the team as a subject matter expert using slides and other visual aids.
- Aided team lead and project manager in change management.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT10.2024
Skills
- FINRA Regulatory Compliance
- Staff education and training
- Contract Development
- Patient confidentiality
- De-Escalation Techniques
- Quality Control
- Medical insurance
Timeline
Healthcare Customer Service Representative
Conduent Business Services
09.2023 - Current
Uber Partner
Uber Eats
07.2022 - 09.2023
Customer Service Representative
TaskUs
07.2021 - 07.2022
Bachelor of Science - Business Administration And Management
Western Governors University