Lee Holmes
Jacksonville
Summary
Dynamic culinary professional with extensive experience at Denny's, excelling in customer service and kitchen organization. Proven track record in training staff, enhancing operational efficiency, and implementing food safety standards. Skilled in food preparation and multitasking, consistently delivering high-quality dishes while fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Cook
Denny's Restaurants Franchise Association
12.2024 - Current
- Assisted in daily operations, ensuring optimal workflow and efficiency across all restaurant functions.
- Trained new staff on service standards, menu knowledge, and operational procedures to enhance team performance.
- Coordinated inventory management, monitoring stock levels and placing orders to prevent shortages.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective problem-solving.
- Developed training materials for staff to improve onboarding processes and maintain consistent service quality.
- Collaborated with management to implement promotional strategies, increasing customer engagement and sales growth.
- Monitored health and safety compliance, conducting regular inspections to maintain a safe dining environment.
- Analyzed operational processes, identifying areas for improvement to drive efficiency and reduce costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Leader
Burger King
11.2022 - 11.2024
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored new team members on operational standards and customer service protocols.
- Oversaw inventory levels, ensuring stock availability.
- Implemented best practices for food safety and sanitation to comply with health regulations.
Assistant Manager
IHOP Diner
03.2019 - 10.2021
- Assisted in daily operations, ensuring optimal workflow and efficiency across all restaurant functions.
- Trained new staff on service standards, menu knowledge, and operational procedures to enhance team performance.
- Coordinated inventory management, monitoring stock levels and placing orders to prevent shortages.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective problem-solving.
- Developed training materials for staff to improve onboarding processes and maintain consistent service quality.
- Collaborated with management to implement promotional strategies, increasing customer engagement and sales growth.
- Monitored health and safety compliance, conducting regular inspections to maintain a safe dining environment.
- Analyzed operational processes, identifying areas for improvement to drive efficiency and reduce costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Arts - Culinary Arts
Virginia College
Richmond Virginia 08.2012
GED -
Richmond High School
Richmond Virginia 06.2008
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Kitchen organization
- Food preparation
- Frying
- Cooking techniques
- Knife skills
- Sanitation
- Surface cleaning
- Kitchen equipment operation and maintenance
- Grilling
- Grilling expertise
- Beautiful presentation of food
Timeline
Cook
Denny's Restaurants Franchise Association
12.2024 - Current
Shift Leader
Burger King
11.2022 - 11.2024
Assistant Manager
IHOP Diner
03.2019 - 10.2021
Associate of Arts - Culinary Arts
Virginia College
GED -
Richmond High School