Summary
Overview
Work History
Education
Skills
Technical And Software Proficiency
Work Availability
Accomplishments
Timeline
Generic
Lee Intachai

Lee Intachai

Latrobe,PA

Summary

Sales, Community Relations & Strategic Partnerships Leader

Accomplished relationship-focused leader with 24+ years of experience driving growth, engagement, and brand visibility across higher education, nonprofit, and corporate sectors. Proven record of exceeding goals through strong communication, consultative selling, and long-term partnership development. Expert at building trust with diverse stakeholders, strengthening community presence, and delivering programs that increase participation, loyalty, and organizational impact. Recognized for a people-centered leadership approach, high-level strategic thinking, and an ability to convert opportunities into measurable results. Committed to advancing mission-driven organizations through proactive outreach, collaborative solutions, and exceptional service.

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

6
6
years of professional experience

Work History

Owner & Operator

Gracefully Bloomed Creations
05.2025 - Current
  • Established and managed product sourcing and inventory control systems.
  • Developed marketing strategies to enhance brand awareness and customer engagement.
  • What it is: Gracefully Bloomed Creations is a floral-art studio that offers handcrafted, custom floral pieces rooted in Hawaiian tradition. Specializing in custom leis (garlands), lei po‘o (flower crowns/haku), candy leis, money leis, bouquets, and also host workshops focused on lei-making, healing, and creative expression.
  • What it means / the essence behind it: The name “Gracefully Bloomed” evokes the idea of blooming with grace — growing, healing, thriving through life’s seasons, while honoring heritage and culture. The website elaborates: “inspired by the belief that beauty can rise and flourish even in life’s most challenging seasons.”
  • The business is grounded in the Hawaiian value of aloha, storytelling, and connection: each bloom is chosen with purpose, each piece is more than just decorative—it's meaningful.
  • It also emphasizes healing and transformation: they offer “Petals for the Soul” sessions, nature walks, lei-making workshops to support reflection and growth—symbolizing that as flowers bloom through wind and rain, so can people.
  • Drawing from my Hawaiian roots, cultural education, and a love of hospitality to craft each experience with intention.
  • In summary: Gracefully Bloomed Creations is about celebration, culture, beauty, and meaning. Whether you’re marking a milestone (wedding, graduation, baby shower) or seeking a deeper creative or healing experience, this studio weaves floral artistry with story and heart.
  • Gracefully Bloomed Creations is a floral-art studio that offers handcrafted, custom floral pieces rooted in Hawaiian tradition. Specializing in custom leis (garlands), lei po‘o (flower crowns/haku), candy leis, money leis, bouquets, and also host workshops focused on lei-making, healing, and creative expression.

Interim Sales Manager

Springhill Suites Marriott
06.2022 - Current
  • Managing the Director of Sales duties in the absence of incumbent
  • Consultant: Creating F&B & Events Department and Procedures
  • Led sales strategy development to enhance revenue growth and market share.
  • Implemented training programs for sales team, improving performance and customer engagement.
  • Analyzed market trends to identify opportunities for new service offerings.
  • Cultivated relationships with key clients, ensuring high levels of satisfaction and loyalty.
  • Streamlined sales processes, increasing efficiency in lead generation and follow-up activities.
  • Collaborated with marketing department to align promotional efforts with sales goals.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Assistant Director, Community Relations & Outreach

Saint Vincent College
07.2022 - 05.2025
  • Assist in developing and executing community outreach initiatives that promote collaboration between Saint Vincent College and local schools, nonprofits, businesses, parishes, and civic organizations.
  • Represent the College at community meetings, events, and collaborative projects to strengthen regional partnerships.
  • Serve as a point of contact for community inquiries and coordinate responses with appropriate campus departments.
  • Support partnerships that connect faculty, staff, and students with service, volunteer, and experiential learning opportunities.
  • Plan and coordinate College-sponsored community events such as educational forums, cultural programs, service days, and outreach campaigns.
  • Assist in organizing signature community events on campus (e.g., festivals, speaker series, service initiatives).
  • Manage event logistics including scheduling, communications, vendor coordination, and volunteer oversight.
  • Track participation and assess the impact of community programs.
  • Collaborate with the Office of Marketing and Communications to create and distribute content that highlights Saint Vincent’s community partnerships and service initiatives.
  • Develop promotional materials, social media updates, and newsletters to showcase engagement activities.
  • Support public speaking and media relations efforts that enhance the College’s visibility in the region.
  • Work closely with academic departments, Campus Ministry, and the Center for Catholic Thought and Culture to align community engagement with the College’s educational and Benedictine mission.
  • Support student and alumni initiatives that promote civic engagement and volunteerism.
  • Maintain strong working relationships with local government agencies and regional organizations.
  • Maintain accurate records of community contacts, partnership activities, and event outcomes.
  • Prepare reports and summaries for the Director and senior leadership.
  • Assist in developing metrics and assessments to evaluate outreach effectiveness and community impact.
  • Aviation Liaison, Mckenna School of Business
  • Founder & Advisor, SVC Community Ambassadors

Financial Solutions Center Manager

First Commonwealth Bank
10.2021 - 07.2022

Key Responsibilities

  • Lead, coach, and develop branch staff to deliver outstanding customer service and meet business objectives.
  • Manage daily branch operations, including sales, customer transactions, and administrative duties.
  • Oversee lending activities, including assessing, approving, and monitoring loan applications in line with CBA policies.
  • Drive achievement of branch performance targets (sales, deposits, lending, and customer satisfaction).
  • Ensure compliance with banking regulations, internal policies, and risk management procedures.
  • Build strong relationships with customers and the local community to grow the branch’s business presence.
  • Analyze financial reports to monitor performance, identify trends, and implement improvements.
  • Promote digital and self-service banking solutions to enhance customer convenience.
  • Collaborate with other managers and departments to support regional and national goals.
  • Oversaw daily operations, ensuring compliance with banking regulations and service standards.
  • Managed team performance through regular coaching and development initiatives.

Director of Sales

Horizon Hospitality
09.2020 - 10.2021
  • Achieve and exceed annual sales targets and account goals.
  • Develop and implement strategic plans to meet sales objectives and expand the customer base.
  • Build and maintain strong, long-term client relationships.
  • Partner with customers to understand their business needs and objectives.
  • Communicate the company’s value proposition effectively through proposals and presentations.
  • Stay informed on industry trends and category-specific market dynamics.
  • Provide insights and reporting on factors influencing budgets and strategic account direction.

Corporate Group Sales Manager

Westin Washington Dulles Hotel
12.2019 - 08.2020
  • Developed and implemented strategic sales initiatives to drive revenue growth across corporate accounts.
  • Collaborated with cross-functional teams to enhance client engagement and improve service delivery.
  • Analyzed market trends and competitor strategies to inform pricing and product offerings.
  • Led training sessions for sales staff, focusing on best practices in group sales techniques.
  • Established strong relationships with key corporate clients, fostering loyalty and repeat business.
  • Optimized sales processes through data-driven insights, improving efficiency and closing rates.
  • Monitored performance metrics to assess effectiveness of sales strategies and make adjustments as needed.
  • Actively participated in trade shows, conferences, and professional networking events to maintain brand visibility and cultivate relationships with potential clients.
  • Established and maintained key partnerships with industry leaders, resulting in increased market presence and new business opportunities.

Education

B.A. - Marketing

Brigham Young University Laie
06.2002

Skills

  • Salesforce
  • Delphi
  • SalesPro
  • ISACC
  • CI/TY
  • Knowland Insight Elite
  • Fosse
  • Reserve
  • Opera
  • Passkey
  • EventPro
  • Marsha
  • Cvent
  • Isaac
  • Microsoft Office
  • Adobe
  • Canva
  • Google Workspace
  • Blue Host
  • Weebly
  • Square Space
  • Strategic leadership
  • Program development
  • Student engagement
  • Sales strategy
  • Marketing strategy
  • Business relationship management
  • Client relations
  • Partnership development
  • Relationship building
  • Stakeholder collaboration
  • Customer service
  • Employee training
  • Team leadership
  • Communication
  • Public relations
  • Media outreach
  • Social media management
  • Digital marketing
  • Website organization
  • Content creation
  • Online engagement strategy
  • Event promotion
  • Scheduling
  • Community outreach
  • Event planning
  • Execution
  • Management
  • Community organizing
  • Hospitality
  • Guest experience
  • Fundraising
  • Philanthropy
  • Brand promotion
  • Operations management
  • Documentation and reporting
  • Business planning
  • Sales negotiation
  • Personnel management
  • Inventory management
  • Strategic planning
  • Relationship management
  • Operational reporting
  • Budget development
  • Marketing strategy development
  • Performance analysis
  • Marketing expertise
  • Business operations management
  • Client relationship management

Technical And Software Proficiency

  • CRM & sales tools: Salesforce, Delphi, SalesPro, ISACC, CI/TY, Knowland Insight Elite
  • Hospitality & event systems: Fosse, Reserve, Opera, Passkey, EventPro, Marsha, Reserve, Cvent, Isaac
  • Productivity & design tools: Microsoft Office (Word, Excel, PowerPoint, Publisher), Adobe, Canva, Google Workspace (Docs, Sheets, Slides, Forms), Blue Host, Weebly, Square Space.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 30+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Owner & Operator

Gracefully Bloomed Creations
05.2025 - Current

Assistant Director, Community Relations & Outreach

Saint Vincent College
07.2022 - 05.2025

Interim Sales Manager

Springhill Suites Marriott
06.2022 - Current

Financial Solutions Center Manager

First Commonwealth Bank
10.2021 - 07.2022

Director of Sales

Horizon Hospitality
09.2020 - 10.2021

Corporate Group Sales Manager

Westin Washington Dulles Hotel
12.2019 - 08.2020

B.A. - Marketing

Brigham Young University Laie