Lee James
Baton Rouge,LA
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Department Manager
Lowes Home Improvement
01.2023 - Current
- Oversaw daily operations of two departments, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team performance and productivity.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Evaluated my 8 employees' performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
Lowes Home Improvement
06.2021 - 01.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by 20% offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Assisted customers in product selection and provided expert advice on home improvement solutions.
Management Intern
Lowes Home Improvement
01.2022 - 05.2022
- Inventory management.
- Pricing management.
- Supported supervisor with sales analysis and reporting.
- Took initiative on various projects requiring minimal supervision which led towards a higher level of trust from the management.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Learned and used over 7 technology systems and platforms to assist with tasks.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Associate
Office Depot
01.2019 - 06.2021
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales by 10%.
- Engaged with customers to effectively build rapport and lasting relationships.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal.
- Processed product returns and assisted customers with other selections.
Cashier
Little Caesars Pizza
06.2016 - 08.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Increased sales by 10% offering advice on purchases and promoting additional products.
- Operated cash register to record all transactions accurately and efficiently.
Education
Bachelor of Science - Business Management
Southeastern Louisiana University
Hammond, LA05.2022
High School Diploma -
Lee High School
Baton Rouge, LA05.2018
Skills
- Operations support
- Sales
- Exceptional Customer Service
- Upselling
- Project support
- Relationship building
- Multi-tasking strength
- Problem-solving skills
- Merchandising understanding
- Adapt to diverse groups
Timeline
Department Manager
Lowes Home Improvement
01.2023 - Current
Management Intern
Lowes Home Improvement
01.2022 - 05.2022
Sales Associate
Lowes Home Improvement
06.2021 - 01.2023
Sales Associate
Office Depot
01.2019 - 06.2021
Cashier
Little Caesars Pizza
06.2016 - 08.2018
Bachelor of Science - Business Management
Southeastern Louisiana University
High School Diploma -
Lee High School