Summary
Overview
Work History
Education
Skills
Timeline
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LEE JIMENEZ

VIRGINIA BEACH,VA

Summary

Enthusiastic and driven professional with a passion for team development and leadership. Quick to learn new concepts and committed to developing leadership abilities to contribute to the success of the team and organization.

Overview

28
28
years of professional experience

Work History

CSR-OPS

Medical Equipment Distributors/Rotech
03.2012 - Current
  • Assist patients with the setup of respiratory equipment both in-office and at home
  • Provide support and troubleshoot medical equipment to ensure proper functionality
  • Manage supply orders through in-office, phone, and Eintake systems
  • Process patient information and related paperwork for billing purposes
  • Demonstrate extensive clinical knowledge in medical equipment and procedures
  • Effectively mediate difficult situations to ensure patient satisfaction and resolve concerns
  • Thrive in high-pressure environments and work well under tight deadlines in high-volume situations
  • Build and maintain strong, lasting relationships with the company, colleagues, and patients
  • Conduct inventory management of machines and supplies to ensure availability and proper stock levels

Customer Service Representative/Manager

Tycon Medical
01.2010 - 03.2012
  • Supervised and coordinated a customer service team, driving performance and delivering excellent customer support
  • Onboarded new patients to ensure they received the necessary medical equipment
  • Verified insurance eligibility via phone with all insurance providers
  • Managed and organized paperwork, confirming orders and processing tickets
  • Provided support and troubleshooting for medical equipment to ensure optimal performance
  • Coordinated orders with delivery drivers for timely equipment delivery
  • Assisted with the setup of respiratory and home medical equipment for patients

Customer Service Representative

Homes.com Dominion Enterprises
02.2008 - 12.2010
  • Assisted customers with inquiries related to real estate listings, services, and website functionality.
  • Provided accurate and timely responses to customer questions via phone and email.

Customer Service Representative

Medical Equipment Distrs Of Va
03.2004 - 12.2006
  • Collaborated with team members to develop best practices for consistent customer service.
  • Handled and executed equipment orders through phone and fax.
  • Verified insurance eligibility via phone and fax.
  • Coordinated and dispatched orders to delivery drivers.

Technical Service Representative

Panasonic Customer Call Center
04.2000 - 02.2004
  • Provided technical support, diagnosing and troubleshooting electronic issues.
  • Documented and maintained inventory parts and accessories purchases.
  • Provided detailed sales and service information to colleagues and customers.

Aviation Ammunition Accountant

US Navy
02.1997 - 02.2000
  • Handled day-to-day accounting processes of ordnance on the ship
  • Coordinated all ordnance transfers and movements on the ship
  • Executed the ordering process of all ordnance

Education

Electronics Certificate -

Tidewater Community College
01.2001

Skills

  • Customer service
  • Relationship building
  • Customer relations
  • Administrative support
  • Problem resolution
  • Product knowledge
  • Team development
  • Staff training
  • Staff education and training
  • Technical support

Timeline

CSR-OPS

Medical Equipment Distributors/Rotech
03.2012 - Current

Customer Service Representative/Manager

Tycon Medical
01.2010 - 03.2012

Customer Service Representative

Homes.com Dominion Enterprises
02.2008 - 12.2010

Customer Service Representative

Medical Equipment Distrs Of Va
03.2004 - 12.2006

Technical Service Representative

Panasonic Customer Call Center
04.2000 - 02.2004

Aviation Ammunition Accountant

US Navy
02.1997 - 02.2000

Electronics Certificate -

Tidewater Community College

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LEE JIMENEZ