Lee Jones
Gulf Shores,AL
Summary
Versatile Restaurant Manager with 10 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Fisher's At Orange Beach Marina
04.2019 - 01.2024
- Increased guest satisfaction by addressing and resolving concerns in a timely manner.
- Interacted well with guests to build connections and nurture relationships.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Front of House Manager
Playa At Sportsman Marina
03.2018 - 09.2019
- Enhanced guest satisfaction by implementing effective front of house management strategies.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Managed day-to-day FOH operations to drive quality, standards, and meet guests' expectations.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Analyzed guest feedback and implemented strategies to improve guests' satisfaction.
Front of House Manager
Fisher's At Orange Beach Marina
02.2014 - 03.2018
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Lead Bartender
Fisher's At Orange Beach Marina
04.2013 - 02.2014
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Education
Accounting
Huntingdon College
Montgomery, ALSkills
- Team Leadership Expertise
- Employee Relations
- Employee Scheduling
- Inventory Control
- Menu Development
- Delegation skills
- Data Analysis
- Proficient in POS Programming
- Relationship Building
- Teamwork and Collaboration
Accomplishments
Restaurant Manager of the Year awarded by Alabama Restaurant and Hospitality Association
Winner of inaugural Top of the Hops Cocktail competition
Affiliations
- Mobile Big Game Fishing Club
Timeline
Assistant General Manager
Fisher's At Orange Beach Marina
04.2019 - 01.2024
Front of House Manager
Playa At Sportsman Marina
03.2018 - 09.2019
Front of House Manager
Fisher's At Orange Beach Marina
02.2014 - 03.2018
Lead Bartender
Fisher's At Orange Beach Marina
04.2013 - 02.2014
Accounting
Huntingdon College
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