Experienced Sales/Customer Service professional with companies such as State Farm, Capital One, Comcast and AT&T. I have a proven track record in exceeding business sales goals and metrics including first call resolution, customer close rate, generated revenue per call, average call handle time and customer experience surveys.
Hi, I’m
Lee Jones
Marietta,GA
Summary
Overview
7
years of professional experience
Work History
Kroger's Grocery
Overnight Grocery Manager
08.2022 - Current
Job overview
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
State Farm
Auto Claims Adjuster
03.2017 - 07.2020
Job overview
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
Millennium Mats
Quality Control/ Transactions
Job overview
- Approve incoming materials by confirming specifications
- Conduct visual and measurement tests
- Reject and return unacceptable production
- Document inspection results by completing reports and logs.
Capital One
Customer Account Executive
Job overview
- Verify customer identity and review account activity
- Handle mass compromise of card activity requiring account closure and card reissue
- Process lost, stolen, and emergency card requests
- Take payments and verify pending payment release
- Handle manual credit limit increase applications.
Comcast/Xfinity
Sales CAE II
Job overview
- Primary interface for inbound and outbound sales calls in 10 states for the Western division of the U.S
- Articulate the advantages of Xfinity over the competition by positioning products and features
- Utilize listening skills and product knowledge to address customer concerns and recommend appropriate mix of products.
Comcast
Sales CAE I
Job overview
- Generate new customer accounts and increase market penetration for the Western sales region
- Upgrade current customer accounts by discovering needs for other value-added products and services
- Handle account escalation and resolution
- Handle overflow tech support and billing calls.
Education
University Overview
DeAnza College
Skills
- Product Inspection
- Deadline-oriented
- Customer Service
- Policy and procedure implementation
- Customer Focus
- Decision-Making
- Problem-solving skills
- Relationship Building
Key Qualifications
Key Qualifications
- Active Listening
- Customer Service
- Critical Thinking
- Time management
- Judgement and decision making
Timeline
Overnight Grocery Manager
Kroger's Grocery
08.2022 - Current
Auto Claims Adjuster
State Farm
03.2017 - 07.2020
Quality Control/ Transactions
Millennium Mats
Customer Account Executive
Capital One
Sales CAE II
Comcast/Xfinity
Sales CAE I
Comcast