Lee Jones
Pendleton,IN
Summary
Dynamic Corporate Fire System Sales Account Manager with a proven track record at Koorsen Fire and Security, excelling in client relationship building and strategic account development. Skilled in both technical aspects, such as Pre-Engineered Fire Suppression System certification, and sales strategy development. Recognized for achieving high customer satisfaction and retention rates.
Overview
15
15
years of professional experience
Work History
Corporate Fire System Sales Account Manager
Koorsen Fire and Security
01.2023 - Current
- Contacted regular and prospective customers to explain product features and solicit orders.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Site Surveys with end users.
- Work with local sales reps on solid leads.
- Provide proposal for install.
- Call on website and branch leads.
Fire System Sales Account Manager
Koorsen Fire and Security
02.2012 - 12.2022
- Contacted regular and prospective customers to explain product features and solicit orders.
- Handled highest volume account in IN territory, generating more than $1 million in revenue.
- Trained peers and management team on internal system supports and implementation plans.
- Created sales contacts with on- and off-premise accounts.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Negotiated prices, terms of sale and service agreements.
- Anticipated clients' needs by staying in touch on regular basis.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
- Created proposals for new and repeat customer business transactions.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
Inspection and Repair Technician
Koorsen Fire and Security
02.2010 - 01.2012
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Reduced device downtime with regular maintenance and preventative measures.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Maintained inventory of repair supplies and ordered parts.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Education
No Degree - Youth Ministry
Kentucky Christian College
Grayson, KY08-1989
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Strategic account development
- Have certification in many manufacturers of Pre-Engineered Fire Suppression Systems
- Able to provide drawings
- Provided inspections of Fire Suppression Systems
- Provided installs of Fire Suppression Systems
Accomplishments
Received Sales Achievement Award in 2012, Solid Lead Award in 2013, President's Club Award in 2014, President's Club Elite 2018 and 2019, #1 sales person for pre-engineered system sales in Company in 2023.
Also worked as lead on team to build new estimator for sales.
Served 3 years in Army National Guard 1st Squadron 238 Calvary as an E4.
Served as Youth Sports Outreach Director 2005-2012
Timeline
Corporate Fire System Sales Account Manager
Koorsen Fire and Security
01.2023 - Current
Fire System Sales Account Manager
Koorsen Fire and Security
02.2012 - 12.2022
Inspection and Repair Technician
Koorsen Fire and Security
02.2010 - 01.2012
No Degree - Youth Ministry
Kentucky Christian College
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