Lee Jones
Ann Arbor,Michigan
Summary
Professional maintenance leader with strong focus on team collaboration and achieving results. Skilled in preventive maintenance, troubleshooting, and safety procedures. Known for reliability and adaptability to changing needs. Proficient in managing maintenance schedules, training staff, and ensuring operational efficiency.
Overview
23
23
years of professional experience
Work History
Maintenance Supervisor
Beacon Management / Valley Ranch
02.2024 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Procured pricing information from various vendors to support cost-effective purchasing.
Owner
Lee's Service Company
01.2023 - 01.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Maintenance Supervisor
DTN Management Company / The Emerson
06.2022 - 12.2022
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Supervised 3 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Maintenance Supervisor
Cushman & Wakefield-Thalhimer
10.2014 - 09.2021
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Supervised 3 employees and scheduled shifts.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Pool maintenance & Service
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
Maintenance Supervisor
Havens Properties / Oaks at Gayton
08.2012 - 03.2014
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Supervised 2 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Service Manager
GSC / Crossings at Short Pump
11.2006 - 05.2010
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Pool Service & Maintenance
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
Service Manager
UDR / English Hills-Laurel Springs
05.2002 - 11.2006
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
High School Diploma -
Oscar A Carlson
Gibraltar Mi06.1984
Heating/Cooling Diploma - Heating Cooling / Solar
Commercial Trades Institute
New Jersey05.1992
EPA Certification - HVAC/ Heating And Cooling
Ferris State University
Big Rapids, MI07.1998
CAMT Certification - Apartment Maintenance
Virginia Apartment Association
Richmond, VA10.2019
CPO Certification - Pool / Spa
PHTA / Pool & Hot Tub Alliance
Southfield, MI04.2025
Skills
- Team supervision
- Facilities maintenance
- HVAC systems
- Equipment troubleshooting
- Emergency response
- Deadline management
- Job planning
- Employee scheduling
- Inventory replenishment
- Vendor coordination
- Regulatory compliance
- Work order processing
- Hand and power tool operation
- Tools and equipment maintenance
- Employee safety training
- Outside contractor oversight
- Compliance enforcement
- Attention to detail
Timeline
Maintenance Supervisor
Beacon Management / Valley Ranch
02.2024 - Current
Owner
Lee's Service Company
01.2023 - 01.2024
Maintenance Supervisor
DTN Management Company / The Emerson
06.2022 - 12.2022
Maintenance Supervisor
Cushman & Wakefield-Thalhimer
10.2014 - 09.2021
Maintenance Supervisor
Havens Properties / Oaks at Gayton
08.2012 - 03.2014
Service Manager
GSC / Crossings at Short Pump
11.2006 - 05.2010
Service Manager
UDR / English Hills-Laurel Springs
05.2002 - 11.2006
High School Diploma -
Oscar A Carlson
Heating/Cooling Diploma - Heating Cooling / Solar
Commercial Trades Institute
EPA Certification - HVAC/ Heating And Cooling
Ferris State University
CAMT Certification - Apartment Maintenance
Virginia Apartment Association
CPO Certification - Pool / Spa
PHTA / Pool & Hot Tub Alliance
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