Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lee Jones

Summary

Director-level Organizational Change leader with 10+ years driving enterprise transformations across Fortune 500 organizations. Expertise in operating model redesign, global adoption and readiness strategies, and technology-enabled business transformation. Proven success influencing senior leaders, shaping governance models, and building networks of change champions. Skilled in integrated communications, global training delivery, and stakeholder engagement across regions and cultures. Adept at partnering with managed services providers (MSPs), Product, Engineering, and Corporate Communications to accelerate adoption.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director, Transformation & Change Management

Stitch Fix
06.2024 - Current
  • Led enterprise-wide organizational change initiatives, shaping adoption and readiness strategies across business and technology.
  • Developed multi-year transformation roadmaps aligning with profitability and growth objectives.
  • Directed stakeholder engagement, leadership coaching, and governance models to drive accountability.
  • Championed integrated communications strategy using digital platforms (dashboards, infographics, videos) to prepare and align employees.
  • Served as a strategic advisor to executives, influencing decision-making and ensuring successful outcomes.

Senior Manager II, Transformation & Change Management

eBay
06.2022 - 01.2024
  • Designed and executed OCM strategies supporting global transformation programs and technology adoption.
  • Led roadmap sequencing for AI/automation initiatives, mitigating risks and accelerating readiness.
  • Partnered with global stakeholders (EMEA, APAC, NA) to deliver culturally tailored communications and training.
  • Established OKRs and success metrics to measure adoption and sustain change.
  • Acted as advisor to senior sponsors, fostering alignment and inspiring change champions.

Senior Manager, Corporate Strategy & Change Initiatives

Ross Stores, Inc.
09.2021 - 06.2022
  • Owned enterprise change management workstreams for IT and business transformation.
  • Conducted stakeholder impact analyses and built adoption frameworks to improve collaboration.
  • Designed integrated change plans including communication, training, and resistance management.
  • Facilitated senior leadership sessions to drive engagement and alignment with transformation goals.

Progressive Roles: Project Manager → IT Consultant → Senior IT Consultant → Senior Consulting Manager

Kaiser Permanente
08.2015 - 01.2021

Senior Consulting Manager, Human Capital Strategy & Operations (2021)

  • Directed organizational change strategy for HRIS adoption impacting 45,000+ employees.
  • Developed enterprise re-entry strategies and change plans for 9,000+ clinicians.
  • Partnered with senior leadership to execute governance and training initiatives.

Senior IT Consultant, Strategy & Portfolio Planning (2018 – 2021)

  • Built enterprise roadmap consolidating resources across three divisions, improving readiness.
  • Partnered with Finance/Procurement to implement Oracle and Coupa, driving process adoption.
  • Delivered real-time COVID-19 dashboards and communication strategies for executives.

IT Consultant, Strategy & Process Advancement (2017 – 2018)

  • Authored strategic adoption papers securing multi-year transformation funding.
  • Designed readiness dashboards for executive monitoring of transformation health.

Project Manager, Office of the Chief of Staff (2015 – 2017)

  • Built executive reports, strategic briefs, and governance models that reduced costs and enabled alignment.
  • Engaged cross-functional stakeholders to accelerate adoption of enterprise programs.

Education

MBA - Business Administration

Saint Mary's College of CA
01-2017

BA -

Marymount Manhattan College
01-2010

Skills

  • Global technology change leadership
  • Stakeholder relationship management
  • Multi-channel communication
  • Change management frameworks
  • IT and business transformation
  • Skilled in collaboration software
  • Strategic roadmap creation
  • Strategic workforce planning
  • Strategic executive collaboration
  • Strategic goal alignment using OKRs
  • Process journey mapping
  • Process optimization
  • Financial systems expertise
  • Multi-channel messaging
  • Effective training delivery
  • Digital content development

Certification

  • Oracle: AI Foundations Associate | Generative AI Professional | Architect Associate
  • AWS: Certified Cloud Practitioner
  • Axelos: ITIL 4 Foundations
  • SAFe: Agile Practitioner | Product Owner & Manager | Scrum Master
  • Prosci: Certified Change Management Practitioner

Timeline

Director, Transformation & Change Management

Stitch Fix
06.2024 - Current

Senior Manager II, Transformation & Change Management

eBay
06.2022 - 01.2024

Senior Manager, Corporate Strategy & Change Initiatives

Ross Stores, Inc.
09.2021 - 06.2022

Progressive Roles: Project Manager → IT Consultant → Senior IT Consultant → Senior Consulting Manager

Kaiser Permanente
08.2015 - 01.2021

MBA - Business Administration

Saint Mary's College of CA

BA -

Marymount Manhattan College