Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Ketaily

Syracuse,NY

Summary

Dynamic Operations Manager with a proven track record at Petco, excelling in team leadership and operational efficiency. Enhanced employee retention through effective staff development and conflict resolution. Skilled in inventory management and performance monitoring, driving improved outcomes and customer satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Operations Manager

Petco
06.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Shift Lead

Walgreens
09.2023 - 06.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Enforced company policies and regulations with employees.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Guest Advisor

Petco
07.2022 - 09.2023
  • Maintained up-to-date knowledge on local attractions and events, enabling accurate information sharing with guests seeking recommendations.
  • Coordinated with bell person to escort guest and transport luggage to room and resolved discrepancies on room status report with housekeeping.
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Responded to inquiries pertaining to event and banquet services and reservations and registration of guests.

Education

Cns
Cicero, NY
06.2022

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • Goal setting
  • Client relationships
  • Inventory control
  • Workflow optimization
  • Strategic planning
  • Project management abilities
  • Project leadership
  • Process improvement
  • Performance management
  • Health and safety compliance
  • Regulatory compliance
  • Workforce management
  • Client relations
  • Continuous improvements
  • Process improvements
  • Organizational management
  • Onboarding and orientation
  • Delegation
  • Invoice processing
  • Conflict mediation
  • Customer retention
  • Retail operations management
  • Assignment delegation
  • Cost reduction

Timeline

Operations Manager

Petco
06.2024 - Current

Shift Lead

Walgreens
09.2023 - 06.2024

Guest Advisor

Petco
07.2022 - 09.2023

Cns

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