Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Lankford

Daphne,AL

Summary

General Manager offering over seven years of experience directing business strategy, operational structure, human resource management, finance, and performance metrics. Proven capacity to continually improve service levels, streamline workflow processes and augment profitability. Fosters benchmark results through excellent team development, motivation, and mentorship abilities.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in General Management, Sales Team building.

Professional Stage Manager Drum Tech offering 30 years of expertise in meticulous resource coordination to deliver successful productions. Expert in clearly communicating the director's vision to designers and technical crew members. Detail-oriented in developing rehearsal schedules and managing all performance assets. Self-motivated Stage Manager with proven leadership skills in expertly synchronizing productions. Talented in managing technical and performance logistics from the planning stages through the run of the show. Personable throughout the life of the project when communicating with others to solve issues that arise.

Overview

29
29
years of professional experience

Work History

Professional Backline Master Drum Tech Stage Mgr

IATSE
11.1993 - 01.2023
  • Serving over 30 years, A level touring in a Swing Shift weeknights and weekend positions. Master Drum Tech, Stage Manager worked in Broadcasting, Radio, Television, Podcasting, Media. Manage time slots for all on /off stage production,artist performances tech
  • Roll on /Off Drums/ Rack assembly relocate to forums to set lines Set drums on marked locations on drum riser, Clean, Polish Drums & Hardware,Route Mics.Test, Tune, and Tone w/Sound Engineers Stage Production artist. Comfortable with traveling, and familiar with stadium, arena, shed, festival, promo, corporate, and club level touring.
  • Experienced the execution of production tasks with multiple time lines. I can also pack a truck well.
  • Windows and Mac literate. Software experience includes Abelton Live, Komplete, Logic Pro, Pro Tools, Word, & Excel. Drum Pad programming experience includes all Roland, Yamaha, Alesis, and DrumKat Modules.
  • Experienced in obtaining, and maintaining artist endorsements, and maintaining supply inventories.
  • Experience with Live & Recorded TV performance including: The Voice, I Heart Radio Festivals, The Grammys, Billboard Music Awards, SNL, The Tonight Show, Good Morning America, Today, X Factor, American Idol, Jimmy Kimmel Live, TRL, PBS Soundstage, 20th Anniversary Rock and Roll Hall of Fame Concerts, The Queen’s Diamond Jubilee, Much Music Video Awards, and many more.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Owner Operator

SeaPaws Dog Resort
03.2016 - 01.2020
  • Owner Operator- My duties Supervising training all team members both inside & outside of facility. Built business from the ground up
  • Greet and engage with clients during arrivals and departures Maintaining sanitary play yards, suites and enclosures and ensuring that ITD is inviting and clean at all times General cleaning including: laundry, washing dishes and mopping Preparing meals and administering medications Greet and engaging with clients during check-in process. Help to ensure accuracy of total number of dogs in house Perform feedings accurately and pass on communication if dogs are not eating.
  • Integrate new dogs into the pack following the protocol and evaluate
  • Intake boarding dogs safely and in a controlled manner, ensure that all belongings are reviewed, feeding/med instructions are provided, and that all boarding check in questions have been answered. Know our veterinarian
  • Have a good understanding of canine first aid and take the lead on any first aid care needed on the floor Observe dogs for any and all odd behaviors, signs of illness or injury and report to owners if anything of concern comes to your attention
  • Sold my half of ownership percentage of the business in 2019.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Medical leave

10.2014 - 03.2016
MVA Had three majors surgeries. Moved to Alabama to open new business

Sales Manager

Institute of Real Estate
01.2012 - 10.2014
  • Sales Manager - Responsible for selling, closing service, expanding market center recruiting classes
  • Selecting sites for new development with a focus on multi- state opportunities
  • Working with all national Keller Williams market centers
  • Working directly with Operating Principles Team Leaders
  • Managed relationships with customers, supplier's vendor's sponsor's internal clients and community partners
  • Providing highly professional sales and marketing expertise including training sales representatives
  • Left company to office closure.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Plumbing Supervisor, Warehouse /Purchasing Manager

ASA Mechanical
03.2004 - 01.2012
  • Ensure proper care in the use and maintenance of equipment and supplies; promote continuous improvement of workplace safety and environmental practices
  • Research catalogs and vendor services for complex and/or customized system retrofits
  • Coordinate weekly meetings with all service crews management to keep overhead at al 1-2 % Allocated all vehicles be properly inventoried quarterly
  • New Construction Install new plumbing products and repair general plumbing components to include toilets, urinals, faucets, hose bibs, installed repair, replace domestic hot and cold water lines Repair and replace steam to hot water exchangers for major building heating systems
  • Repair and replace pneumatic steam valves, radiator valves, traps, and steam and condensate pipes
  • Repair and replace domestic hot water heat pumps, chilled water pumps, sump pumps, and sewage pumps
  • Install, test, and repair all sizes of backflow prevention devices
  • Lead troubleshooting efforts and repair steam, water, and gas distribution systems.
  • Kept up-to-date with advancements in the plumbing industry through continuous professional development opportunities.
  • Efficiently managed project budgets, maintaining accurate records for cost control purposes.
  • Reduced customer complaints for plumbing issues by providing timely and quality services.
  • Performed regular evaluations of equipment performance, scheduling necessary repairs or replacements as needed.
  • Maintained high levels of safety awareness within the team by conducting regular toolbox talks and implementing best practices.
  • Implemented preventive maintenance programs, reducing emergency repairs and increasing system longevity.
  • Enhanced project efficiency by streamlining plumbing installations and maintenance processes.

Director of Operations

Master Protection Corp
01.1997 - 01.2004
  • Managed Regional Operations, Overview retail sales operation and over saw six satellite offices, Recruited implemented plumbing company merger to increase revenue buy 25 % Achieved record sales, increased and successfully marketed new product lines in addition to pre -existing products lines of fire protection and plumbing products
  • Budget Manager- over viewed all board meetings in sales marketing & forecasting of future plans
  • Retained Five state fire protection license's & plumbing license to further my education and experience, Field work included.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.

Education

Thomas Lang Big Drum Certification -

Berkeley School of Music

Buddy Rich Jazz Course -

Berkeley School of Music

Zig Ziglar Business Course

Plumbing License

OSHA 10 Certification

Fire Protection Licenses

Associates Marketing Communication - Business Management

Houston Community College
Houston, TX
05.1991

Associates Business Administration -

Houston Community College
01.1991

Skills

  • Team Communication
  • Stage design
  • Team communications
  • Supervising staff
  • Managing production logistics
  • Lifting up to 30 pounds
  • Rehearsal Direction
  • Safety Protocols
  • Technical knowledge
  • Resource Management
  • Prop management
  • Health and safety
  • Staff Supervision
  • Critical Thinking
  • Teamwork and Collaboration
  • Project Coordination
  • Crew instruction

Timeline

Owner Operator

SeaPaws Dog Resort
03.2016 - 01.2020

Medical leave

10.2014 - 03.2016

Sales Manager

Institute of Real Estate
01.2012 - 10.2014

Plumbing Supervisor, Warehouse /Purchasing Manager

ASA Mechanical
03.2004 - 01.2012

Director of Operations

Master Protection Corp
01.1997 - 01.2004

Professional Backline Master Drum Tech Stage Mgr

IATSE
11.1993 - 01.2023

Thomas Lang Big Drum Certification -

Berkeley School of Music

Buddy Rich Jazz Course -

Berkeley School of Music

Zig Ziglar Business Course

Plumbing License

OSHA 10 Certification

Fire Protection Licenses

Associates Marketing Communication - Business Management

Houston Community College

Associates Business Administration -

Houston Community College

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Lee Lankford