Summary
Overview
Work History
Education
Skills
Timeline
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Lee Leflore

HR Partner/Customer Support

Summary

Human resource/customer service candidate with expertise in employee recruitment, training and payroll management. Great at building and maintaining positive relationships with employees and management. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting improvements aligned with industry best practices.

Overview

7
7
years of professional experience

Work History

HR Partner

Amazon
05.2022 - Current
  • Managed full cycles of recruiting, hiring, and onboarding new employees weekly
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Developed and delivered special events for company employees for over 3,000+ people
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Investigated complaints of harassment, discrimination, threats, and employee grievances, as well as other sensitive issues
  • Advertised job opportunities on social media platforms and job boards.
  • Educated and advised employees on group health plans, voluntary benefits, 401(k) retirement plans and benefits.
  • Delivered write ups to employees as well as terminations
  • Created and delivered HR training sessions to staff, managers and executives.
  • Coordinated schedules and timelines for events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Customer Service/Assistant Store Manager

Aldi
10.2021 - 04.2022
  • Greeted customers and responded to informational requests.
  • Assisted with recruiting
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Answered phone calls to assist customers with questions and orders.
  • Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
  • Developed successful tactics to sell products and services to customers.
  • Worked to understand the needs of each customer.
  • Responded in a timely manner to customer emails throughout the day, resolving issues or concerns.

Trainer/Supervisor

Chick Fil A
03.2017 - 10.2020
  • Managed new-hire training on topics such as business standards and compliance requirements.
  • Assisted with recruiting
  • Created and utilized lesson plans and teaching materials to enhance classes.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Consistently provided professional, friendly and engaging service while always implementing stores core values
  • Punched in orders into the POS system, and provide customers with information on totals
  • Routinely supported other areas of the restaurant as requested including answering telephones, and completing financial transactions
  • Opened and closed the store

Education

High School Diploma -

Cicero North Syracuse High School
Syracuse, New York

Skills

  • Microsoft Office, word, and excel experience
  • Thrive in fast paced environments
  • Supervisor experience
  • Setting up technology and staffing
  • Understanding of HR policies
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Training experience
  • Recruiting
  • Kronos
  • Event Planning

Timeline

HR Partner

Amazon
05.2022 - Current

Customer Service/Assistant Store Manager

Aldi
10.2021 - 04.2022

Trainer/Supervisor

Chick Fil A
03.2017 - 10.2020

High School Diploma -

Cicero North Syracuse High School

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Lee LefloreHR Partner/Customer Support