Determined Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
12
12
years of professional experience
Work History
Director of Finance and HR
Hilton Orlando Altamonte Springs
Altamonte Springs, FL
03.2022 - Current
Oversees the duties of General Cashier with responsibility for the daily reconciliation of Rooms Food Beverage and House deposits.
Maintains controls for all cashier banks in the hotel.
Oversees the Accounts Receivable function.
Maintains responsibility for the billing of accounts receivables daily.
Responsible for the Hotel Credit Policy and detailed knowledge of Hotel receivables.
Processes returned checks and credit card chargebacks according to Hotels standards.
Ensures that the Daily Income Journals are completed accurately each day and submitted into Corporate DPHs System.
Monitors the Front Office and Night Audit agents' work for proper accounting procedures.
Human Resources tasks, personnel files and the Payroll System PayChex Flex
Processes bi-weekly payroll and be prepared for transmission.
Ensures all new hire paperwork and any employee changes are processed on PAFs and submitted in to Payroll in a timely manner..
Records requests for associate benefits and monitors use (i.e. vacation time employee benefit and paid days earned.)
Maintains a professional working relationship and promotes open lines of communication with managers employees and other departments.
Maintains confidentiality of sensitive information as appropriate.
Performs random house bank audits a minimum of once per month.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Assistant General Manager
Hilton Garden Inn Winter Park
03.2020 - 03.2022
Report preparation
Detail oriented
Prepared and sent invoices
Placed all ordered to maintain inventory and stay within budget
Walk property daily to maintain cleanliness and upkeep of the property
On property HR rep assisting with benefits, payroll, and staff issues as needed
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Handled cash accurately and prepared deposits
Resolved problems promptly to elevate customer approval
Oversaw computer database and physical filing systems
Operations Manager, Guest Service Agent
Hawthorn Suites By Wyndham
01.2015 - 03.2020
Placed all orders to maintain inventory and stay within budget
Payroll preparation
Staff supervision
Report preparation
Detail oriented
Tracked cash receipts and petty cash expenditures and prepared daily cash deposits
Completed a financial audit with Wyndham Corporate
Guest Services Agent
Marriott Vacation Club
02.2012 - 01.2015
Checked guest in and Out
Offered information about the surrounding are
Set and managed policies for concierge services and guest relations.
Trained junior team members in customer service strategies and property policies.
Reviewed upcoming events and planned for expected challenges.
Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
On-Call Banquet Server at Hilton Orlando Lake Buena Vista - Disney Springs AreaOn-Call Banquet Server at Hilton Orlando Lake Buena Vista - Disney Springs Area