Dina Marlow
Dunn,NC
Summary
Personable and compassionate individual skilled in fostering connections and delivering quality care. Comprehensive understanding of health and wellness principles, with strong communication and basic medical support skills. Committed to positively impacting the well-being of individuals in need. Proactive approach with an aspiration for continuous learning and professional growth in caregiving. Knowledgeable in patient care principles and techniques, with a focus on enhancing communication and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Community Alternatives Program for Disabled Adults
A Primary Choice
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Pay attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Personal Care Assistant
Caring Hands Home Care
04.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Care Assistant
A Primary Choice
01.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
In-Home Elderly Care Specialist
InHome Care
01.2012 - 01.2014
- Provide companionship services that stimulate, encourage and assist the patient
- Primary responsibilities include providing companionship and conversation, providing stabilization and assistance with walking, preparing meals and cleaning up meal-related items, providing medication reminders and appointment reminders
- Provide home help services that generally involve performing light housekeeping, running errands, and accompanying clients to appointments
- Provide patient with personal Care services which include assisting with bathing, grooming, and with toileting and incontinence issues
- Secondary responsibilities include contributing to a positive living environment to enhance a client's quality of life, performing other reasonable duties as assigned, reporting any significant changes in a client's needs or living conditions, and regularly communicating with supervisor and staff
- Supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
- Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
Customer Service Representative
Keen.com
01.2005 - 01.2012
- Organized online orders and created new ways to market product
- Online friend and counselor for all personal problems and troubles
- Deciphering client's needs and understanding what the client is asking for is essential to the success of this position
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Rehabilitation Technician
A Small Miracle
01.2000 - 01.2005
- Provide supportive living skills to clients with special needs and disabilities
- Assist clients toward service plan and to achieve goals
- Completed daily progress reports and detailed intervention notes
- Daily interaction with clients and their families
- Improved patient satisfaction with compassionate and attentive care.
- Participated in continuous professional development opportunities to stay current on best practices in rehabilitative care.
- Collaborated with healthcare professionals to refine rehabilitation techniques, achieving better patient care.
- Enhanced patient mobility by guiding them through prescribed exercises.
Rehabilitation Technician
Johnston County Mental Health
01.1995 - 01.2000
- Assisted clients in obtaining independent living
- Instructed lessons on grooming, hygiene, and living skills
- Recorded daily progress reports and intervention notes
- Compiled customer service response reports for manager
- Client advocate
- Directed preparation of daily meals
- Substitute cashier for Mental Health Thrift Store
- Adapted rehabilitation exercises to meet individual patient needs, optimizing therapy effectiveness.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Collaborated with healthcare professionals to refine rehabilitation techniques, achieving better patient care.
Education
High School Diploma -
Omni High School
Saginaw, MI06-1990
Skills
- Active listening skills
- Transportation arrangements
- Behavioral support
- Personal care assistance
- Respectful and compassionate
- Patient companionship
- Patient care and companionship
- Patient advocacy
- Care planning
- Physical assistance
- Care plan assessment
Timeline
Community Alternatives Program for Disabled Adults
A Primary Choice
06.2021 - Current
Personal Care Assistant
Caring Hands Home Care
04.2021 - Current
Personal Care Assistant
A Primary Choice
01.2019 - Current
In-Home Elderly Care Specialist
InHome Care
01.2012 - 01.2014
Customer Service Representative
Keen.com
01.2005 - 01.2012
Rehabilitation Technician
A Small Miracle
01.2000 - 01.2005
Rehabilitation Technician
Johnston County Mental Health
01.1995 - 01.2000
High School Diploma -
Omni High School
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