Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
-Donor registration and screening
-Ensured a positive donor experience through exceptional customer service
-Managed and operated donor booths efficiently
-Cleaned and broke down donor booths at night.
-Monitored donors on the donor floor
-Successfully executed PCS machine setups and effectively performed donor disconnects
-Processed and labeled donor samples.
-Entered all required information into the system
-Implemented procedures to register and screen potential donors.
-Managed and operated donor booths
-Performed nighttime cleanup and disassembly of donor booths
-Used my excellent customer service skills to make sure every donor’s experience was awesome and comfortable from beginning to end
-Managed AP, AR and Payroll for company grossing $500,000 per year
-Efficiently handled high volume of incoming calls, ensuring prompt and accurate routing to appropriate personnel
-Engaged in joint efforts with owner to secure job contracts through bid proposals
-Maintained and organized employer records, ensuring validity and currency of all licenses.
-Provided outstanding support to guests throughout their shopping experience, ensuring their needs were met. Helped individuals affected by the 2016 flood find furniture solutions to rebuild their lives.
-Served as a knowledgeable resource for customers, promptly addressing their inquiries and resolving any concerns by staying updated on product information.
-Maintained a warm and welcoming attitude in order to provide an atmosphere where customers felt comfortable and appreciated
-Finalized purchases using debit, credit and/or cash transactions
-Reconciled cash register with tickets that were written up every day
-Organized and maintained all company expense records using Quickbooks Accounting System
-Managed AP, AR and Payroll for company grossing $1,000,000 per year
-Coded accounting entries
-Organized and maintained all company records, always making sure to keep confidentiality rules and regulations as a top priority
-Ensured the validity of all necessary company and employee licenses