Lee Miles

Summary — By taking advantage of technology optimization methods and industry best practices I have in-depth experience selling to, onboarding and nurturing enterprise level customers that turn into strategic named accounts. Employed to successfully manage post-sales customer relationships by collaborating with enterprise Sales Executives, I follow key steps that include professional and timely onboarding and reinforcing company business value. These fundamentals lead to accurate forecasting models based on customer business objectives and best practices while staying attuned to managing client escalations. Driving business value and revenue enhancement is achieved by communicating a customer success plan that includes objectives, milestone goals, stakeholder engagement and realistic timelines.