Lee Miller
Technical Support Specialist
Longmont,CO
Summary
Experienced researcher, writer, and editor with a strong technical support background. Skilled in enhancing document production, streamlining processes, and resolving complex technical issues. Adaptable and reliable professional with a proven track record of working independently or collaboratively to achieve successful outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Support Specialist Apprentice
Training Employment Solutions, Inc.
Wheat Ridge, CO
01.2024 - Current
- Obtained CompTIA A+ Certification (ID# COMP001022614888) with training in Mobile Devices, Networking, Hardware, Virtualization and Cloud Computing, Operating Systems, Security, Software Troubleshooting, and Operational Procedures.
Senior Research Analyst
Blue Heron Research Partners
New York, NY
11.2020 - 10.2023
- Collaborated with cross-functional teams for holistic approach to research initiatives focused on due diligence background investigations.
- Enhanced team productivity with effective project management and prioritization of tasks.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of deliverables under tight deadlines.
- Optimized research methodologies, resulting in more accurate and timely findings.
Policy Writer and Analyst
Intrado
Longmont, CO
08.2019 - 10.2020
- Conducted regular reviews of existing policies to identify areas requiring updates or revisions due to changing circumstances or regulations.
- Ensured accuracy and consistency in policy language by editing, proofreading, and revising drafts as needed.
- Addressed stakeholder concerns by incorporating feedback into policy revisions as appropriate.
- Supported decision-making processes by providing comprehensive summaries of existing policies during meetings and discussions.
Editor and Senior Investigator
First Advantage (BackTrack Reports)
New York, NY
01.2012 - 07.2019
- Prepared, wrote, and edited due diligence background reports to improve readability and impact.
- Diligently proofread and edited reports to ensure appropriate grammar, spelling, and consistency.
- Collaborated with writers to improve content structure and clarity, resulting in enhanced quality.
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of reported materials.
Education
Bachelor of Arts - Writing
University of Pittsburgh
Pittsburgh, PASkills
- Technical Troubleshooting
- Time Management
- Performance Optimization
- Editing and Proofreading
- Risk Management and Mitigation
- Team Collaboration
- Qualitative Research
- Remote Support
Training
Technical Support Specialist Registered Apprenticeship Training Program
CompTIA ID: COMP001022614888
Certification
CompTIA A+
Timeline
CompTIA A+
10-2024
Technical Support Specialist Apprentice
Training Employment Solutions, Inc.
01.2024 - Current
Senior Research Analyst
Blue Heron Research Partners
11.2020 - 10.2023
Policy Writer and Analyst
Intrado
08.2019 - 10.2020
Editor and Senior Investigator
First Advantage (BackTrack Reports)
01.2012 - 07.2019
Bachelor of Arts - Writing
University of Pittsburgh
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