Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Lee Momon

People Builder and Operations Leader
Seattle,WA

Summary

"I'm a People builder, operations leader, and adept culture change professional that focuses on keeping the external and internal customers vastly energized by facilitating an efficient operation and delivers continuous improvement by listening to my team.” Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Leader with over 35 years of successful experience in the Private and Public Sector.

Overview

5
5
years of post-secondary education
35
35
years of professional experience

Work History

Clean City Director- OOC

Seattle Public Utilities
Seattle, WA
12.2020 - Current
  • Provide direct and indirect supervision of 17 FTEs, including 1 Manager.
  • Translate City and departmental objectives into specific outcomes in areas of program, policy, and service delivery.
  • Ensure proper and comprehensive project controls are implemented on all Clean City projects.
  • Work closely with Mayor’s Office, other departments, and leadership team to develop policies, priorities, goals, procedures, and operational standards to deliver SPU programs and Citywide services.
  • Ensure deliverables around cost, schedule, scope, and risk are developed in line with SPU's project and program delivery procedures and policies.
  • Manage annual budget of $8 million.
  • Monitor and track expenditures, forecast future spending.
  • Represent the City and department on highly visible, sensitive, and controversial Clean City issues; diffuse troublesome issues related to City policies and procedures that focus on public safety.
  • Manage and promote relationships with significant external constituencies (State of Washington, Department of Corrections, and Washington State Department of Transportation).
  • Review and validate project status reports and performance metrics for all Clean City programs.
  • Recommend and implement program improvements by developing procedures, policies, and processes, and by managing resources to achieve program objectives targeted by Executive decision makers.
  • Draft options and strategies for executive management and elected officials on legislative and policy level decisions regarding Clean City programs through interdepartmental and interagency teams and activities.
  • Provide information and reports related to project/program status, estimated completion, and compliance with project controls standards to program managers, SPU executives, City Council and Mayor's Office.
  • Identify gaps in SPU's Clean City programs and take proactive steps to implement improvements and strengthen controls.

Operations Manager

Seattle Public Utilities SWD
Seattle, WA
03.2014 - 12.2020
  • Manage day-to-day operations of multiple transfer stations.
  • Supervise 5 direct reports, plus 65 employees.
  • Phone, email or meet, with customers to solve any issues regarding SPU regulations, transactions, and behavior with SWD employees.
  • Create and implement schedules, work plans, and procedures to optimize effectiveness of operation to serve over 600 customer per day.
  • Work collaboratively with team to create and implement successful processes and reporting methods including key metrics structure, documentation and how to better serve the customer.
  • Develop and administer transfer station's operating budget.
  • Use Strong analytical and quantitative skills to use hard data and metrics to back up assumptions and evaluate outcomes.
  • Develop internal and external training materials and documentation together with technical teams and end users.
  • Communicate across multiple levels of the Utility and champion organizational change while ensuring productivity every day.
  • Work closely with support staff HR, Finance, Facilities, Safety, IT and other station management to build and secure support and resources for projects and initiatives.
  • Ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment with a strong preference for action.
  • Establish and manage key performance indicators for service metrics daily, weekly, and monthly while providing regular feedback to teams.
  • Hold supervisors accountable for their performance and performance of their work area teams.
  • Build positive employee relations and build leadership bench strength within Division.
  • Serve as operations lead on New Transfer Station Project.
  • Manage solid waste regulatory compliance programs.
  • Provide effective customer experience for a diverse customer base with varied service needs and expectations.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.

Field Operations Supervisor

King County Solid Waste
Seattle, WA
11.2011 - 03.2014
  • Supervise daily operation of 5 Transfer Stations and employees, which include 32 Scale House and 58 Transfer Station Operator direct reports including Transportation truck drivers that are represented by Local 174 bargaining unit.
  • Manage daily staffing levels and ensure that all employees are acting in accordance with King County Solid Waste Transfer Station policies.
  • Drive creation of process change initiatives and other Lean initiatives to enable each station to meet and exceed operation plan.
  • Responsible for overall safety, quality, performance, and customer experience at multiple stations.
  • Investigate and administer discipline that is applicable within current bargaining unit agreements.
  • Selected to represent Solid Waste Operations Management team on two King County initiatives 1) Improve Internal and external communications and 2) Design implementation team to build new KCSW Division Transfer Station for Factoria site.
  • Ensure all work performed is within proper safety precautions and within budgeted guidelines including overseeing vendors and hired project staff.
  • Phone, email or meet, with customers to solve any issues regarding County regulations, transactions, and behavior with King County employees.

Commercial Business Route Manager

Waste Management
Seattle, WA
02.2008 - 11.2011
  • Improved productivity, service, and safety targets for 32 routes and drivers via logistic databases review and employee accountability during first 6 months in department.
  • Maintain logistic databases of fleet, and supplies on daily weekly and quarterly basis to meet support needs and reduce cost.
  • Analyze P&L data and improve business processes as needed.
  • Conduct Performance Reviews for staff of 43 direct reports.
  • Track compliance of OSHA, DOT, and company safety and policy standards.
  • Ascertain potential gains from re-routing as routing specialist and LEAN Project Manager.
  • Supervise all levels of discipline within union environment, while fostering open communication with all employees and union representatives.
  • Conduct employee training, coaching on route safety audits.
  • Valid Commercial Class B license.

Working Supervisor

Kinetic Concepts, Inc
Seattle, WA
10.2007 - 02.2008
  • Create and manage daily work assignments to ensure service delivery times were met.
  • Maintain databases of fleet, and medical supplies while ensuring OSHA compliance.
  • Dispatch driver’s to deliver medical supplies throughout Western Washington.

Operations Supervisor

United Airlines
Seattle, WA
06.1986 - 10.2007
  • Lead globally diverse team of 125 Customer Service and 197 Ramp service agents, and cashiers.
  • Create vacation and work schedule for all work assignments to serve over 8,000 customers in fast paced with various needs during our daily operation.
  • Administer and monitor all levels of discipline to enforce rules and regulations at union and non-union locations.
  • Responsible for development and management of customer service and support, including strategies and plans, recruitment, training, daily management and reporting to ensure efficient and effective problem resolution while maintaining high levels of customer satisfaction.
  • Motivate, coach, develop, and hire diverse and highly effective workforce.
  • Maintain and enhance positive relationships with union representatives, customers, and stakeholders.
  • Promote teamwork, counsel employees and give instant or written recognition.
  • Closely monitor productivity data and utilize continuous improvement to improve business practices when appropriate.
  • Utilize and train employees on new technology in2 airline and customer service industry to maximize efficiency.
  • Saved over 2 million dollar annually as Seattle Project Manager of Companywide standardization (LEAN) of work processes.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Motivated and trained employees to maximize team productivity.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for 8-12 shifts, taking into account customer traffic and employee strengths.

Education

Some College (No Degree) - Government

City University of Seattle
Seattle, WA
03.2018 - Current

BBA - Business Administration And Management

South Seattle Community College
Seattle, WA
09.1984 - 06.1986

Skills

Leadership

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Timeline

Clean City Director- OOC

Seattle Public Utilities
12.2020 - Current

Some College (No Degree) - Government

City University of Seattle
03.2018 - Current

Operations Manager

Seattle Public Utilities SWD
03.2014 - 12.2020

Field Operations Supervisor

King County Solid Waste
11.2011 - 03.2014

Commercial Business Route Manager

Waste Management
02.2008 - 11.2011

Working Supervisor

Kinetic Concepts, Inc
10.2007 - 02.2008

Operations Supervisor

United Airlines
06.1986 - 10.2007

BBA - Business Administration And Management

South Seattle Community College
09.1984 - 06.1986

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Lee MomonPeople Builder and Operations Leader