Lee Petrale
Long Beach,CA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Accomplished
Overview
20
20
years of professional experience
Work History
Learning & Development Manager
MeridianLink
12.2019 - 01.2024
- Improved employee performance by implementing effective learning and development programs.
- Developed comprehensive training materials for various employee levels, enhancing overall job satisfaction.
- Managed annual L&D budgets to ensure optimal allocation of resources for maximum impact on employees'' growth.
- Streamlined onboarding processes for new hires, reducing time-to-productivity and increasing retention rates.
- Collaborated with department heads to identify skill gaps and develop targeted training interventions.
- Implemented e-learning platforms to expand access to training resources and accommodate remote employees'' needs.
- Delivered new employee onboarding and training sessions via [Software].
- Developed departmental systems and procedures to better align workflow processes.
- Managed new employee orientation training process for more than [Number] employees each year.
- Directed training programs and development paths for managers and supervisors.
- Coordinated technical training and personal development classes for staff members.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Promoted a continuous learning culture within the organization by launching innovative initiatives such as Diversity Equity and Inclusion (DEI) and mentorship programs.
Senior Training Analyst
MeridianLink
01.2015 - 12.2019
- Development, facilitation and administration of the corporate Learning Management System (LMS)
- Provide specialized training, e-learning course development and on-going support in conjunction with departmental and corporate training needs across the company
- Facilitation of curriculum development with individual teams to create the LMS courses needed to fit their training plan
- Worked with each team to develop a step-by-step process specifically designed to support their training needs, providing understanding of the process and helping them envision design of the training coursework
- Design and development of e-learning courses for new hires to accelerate their knowledge of MeridianLink’s products and the financial industry
- Proposed and partnered with HR to develop additional on-boarding training for new hires using the LMS
- Implementation, administration and support of the corporate LMS
- Co-facilitated monthly spotlight presentation, enabling employees to gain a broader understanding of how each department contributes to the overall work of the company
- Conducted a companywide end to end training needs assessment by personally talking with all managers, leading to the design and implementation of comprehensive on-boarding courses for all employees
- Creation and development of ad hoc e-learning coursework based on corporate project priority
- Conduct scheduled and ad hoc audits and reporting out of the LMS as needed.
- Evaluated training needs through surveys, interviews, and observation, resulting in improved learning experiences for employees.
- Enhanced employee performance by designing and delivering targeted training programs.
Manager, Training and Development
Connotate, Inc
01.2013 - 01.2015
- Manage all aspects of training, development and evaluation for internal, domestic and international users, by employing live training and e-Learning course work
- Designed and deliver training sessions, as subject matter expert of company’s platform offerings, including: scheduled or ad hoc training and all product awareness sessions
- Collaborate with project stakeholders to define and deliver training scope, deliverables and milestones
- Ensure that training scope is maintained and deliverables are met
- Administer training calendar
- Ensure that all delivered training is cognizant of culturally and geographically diverse educational requirements
- Produce with Camtasia suites of training video tutorials to assist the customer in using complex software
- These training videos increased customer satisfaction with software product by allowing them to learn functionality at their own pace and time
- Created and maintain a continuously refreshed learning knowledge base for internal and external use, including: on-demand videos, pdf walkthroughs and specialized quick reference cards
- Collaborate with product developers, sales, customer service and clients to determine updates
- Promote best in class customer service as primary contact between product development team and end users
- Escalate issues as needed to ensure superior service and proper implementation of software.
Training Specialist
University Of Southern California, USC
01.2012 - 01.2013
- Developed and delivered e-Learning and instructor-led training modules for a series of financial, research and human resources information technology applications that automate and integrate a broad spectrum of the university’s administrative processes
- Designed, conducted and tracked mandatory training for USC eMarket and Disbursement Voucher software applications both in classroom and web-based environment to USC faculty and staff
- Managed all training administration through LMS
- (Learning Management System) Collaborated with training manager to develop and implement a training plan for the Kuali Financial System implementation, Total Access for Research Administration (TARA) and Core Ordering and Reporting Enterprise Systems (CORES) including scheduling classes, sending confirmations, reminders, and coordinating other training logistics
- Provided ongoing training support for custom training requests, immediate software issues, problem resolution and one-on-one training needs
- Collaborated with various university subject matter experts to create and update training modules and materials
- Assisted in managing monthly training calendar including creation of class schedules, course descriptions and tracking course attendance.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Senior Training Specialist
American International Companies (AIG)
01.2004 - 01.2012
- Managed, developed and delivered technical training program for 25,000+ employees, including creating quarterly training schedules, providing customized support and maintaining training records to support 25 internal software applications
- Selected, developed and edited training aids including trainer guides, recorded sessions, demonstration models, multimedia visual aids, computer tutorials, and reference guides to meet a variety of learning needs
- Developed and conducted customer training for a suite of software applications both in classroom and web-based environment to 12,000 staff in over 20 major cities and international markets
- Managed training process through Learning Management System (LMS) including all course descriptions, class enrollment, attendance and evaluations
- Consistently achieved quarterly customer evaluation scores of 4.7 or higher on a 1-5 scale
- Collaborated successfully with partners in order to deliver concurrent training to internal as well as external clients both foreign and domestic
- Created new training and documentation that reduced sales staff’s administrative tasks by 20 hours per month
- Increased training enrollment 200% by implementing a modular concept to training curricula
- Reduced help desk calls by 30% by developing a post-training support series of classes.
Education
M.Ed - Human Resources Development with a concentration in e-Learning
University of Illinois
Urbana-Champaign, IL06.2012
B.A. - Communications Studies
University of California, San Diego
San Diego06.2001
Skills
- Camtasia
- Articulate Rise & Storyline 360
- LMS Learning Management Systems:
- Technical training
- Diversity, Equity and Inclusion
- Learning Analytics
- Onboarding Programs & New Employee Training
- Training Program Development
- Teamwork and Collaboration
- Human Resource Management
- Training Needs Analysis
- Survey Creation
- Instructor Training, Webinar Facilitation & Blended Learning
- E-learning development
Timeline
Learning & Development Manager
MeridianLink
12.2019 - 01.2024
Senior Training Analyst
MeridianLink
01.2015 - 12.2019
Manager, Training and Development
Connotate, Inc
01.2013 - 01.2015
Training Specialist
University Of Southern California, USC
01.2012 - 01.2013
Senior Training Specialist
American International Companies (AIG)
01.2004 - 01.2012
M.Ed - Human Resources Development with a concentration in e-Learning
University of Illinois
B.A. - Communications Studies
University of California, San Diego
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