Lee Ramos
Miami,FL
Summary
Highly proactive manager with 4 years of experience leading teams in fast-paced environments in administration, customer service, sales, and manufacturing industry experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Restaurant Manager
Holy Guacamole
Hallandale , FL
2022.09 - 2022.12
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Managed over 50 customer per day and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
Operations Manager
Olsu Investments S.A.
Panama City , Panama
2018.09 - 2022.06
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Increased production by 10%.
Education
Bachelor of Arts - Communication And Public Relations
American College University
Managua, Nicaragua 2012.02 - 2017.12
Postgraduate Studies - Sales And Marketing Education
American College University
Managua, Nicaragua 2016 - 2017
Skills
- Customer Satisfaction
- Maintaining Clean Work Areas
- Performance Improvement
- Equipment Arrangement Specifications
- Anticipating Problems
- Service Training
- Quality Control Guidelines
- Restaurant Operation
Timeline
Restaurant Manager
Holy Guacamole
2022.09 - 2022.12
Operations Manager
Olsu Investments S.A.
2018.09 - 2022.06
Postgraduate Studies - Sales And Marketing Education
American College University
2016 - 2017
Bachelor of Arts - Communication And Public Relations
American College University
2012.02 - 2017.12
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