Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

LEE RATCLIFF

Indian Head,MD

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Produce & Freezer Cooler Team Lead

Sam's Club
07.2024 - Current
  • Supervises the team in Produce and Floral area, communicates goals, executes company programs, manages seasonality, collaborates with associates, drives business results, teaches and trains the team, develops processes, and supports compliance with company policies.
  • Ensured compliance with food safety regulations by regularly inspecting products and procedures within the cooler area.
  • Enhanced team productivity by implementing efficient work schedules and delegating tasks appropriately.
  • Proactively addressed customer concerns or complaints related to cooler area products, providing solutions and enhancing customer satisfaction levels.
  • Optimized space utilization within the cooler area, maximizing storage capacity without compromising product quality or safety requirements.
  • Led weekly team meetings to discuss goals, progress reports, resolutions of any issues that arose during daily operations.
  • Coached employees on best practices for handling perishable goods, resulting in minimized damage and waste.
  • Reduced product spoilage through diligent monitoring of cooler temperatures and inventory rotation.
  • Reviewed sales forecasts and planned accordingly adjusting stocking levels ensuring adequate supply of high-demand products.
  • Managed employee performance evaluations, identifying areas for improvement and providing constructive feedback to drive professional growth.
  • Provided ongoing training to staff members, enhancing their skills and knowledge for improved performance.
  • Conducted regular maintenance checks on cooling equipment, identifying potential issues before they escalated into costly repairs.
  • Assisted management in hiring process of new employees by conducting interviews and providing input on candidate selection.
  • Investigated inventory discrepancies promptly and implemented corrective measures to prevent future errors.
  • Maintained a clean and organized cooler environment, adhering to strict safety and hygiene standards.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Motivated workers to exceptional performance through implementation of new strategies.

Digital Online Pickup Team Lead

Walmart
10.2023 - 07.2024
  • Manages Online Grocery and Ship to Store, audits customer orders, trains associates, leads team huddles, communicates updates, and ensures compliance with company policies.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Inventory Coordinator

Costello's Ace Hardware
10.2022 - 10.2023
  • Completes mango count sheets, monitors inventory adjustments, ensures accurate receiving, implements location codes, and assists customers.
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Performed full in
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
  • Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
  • Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
  • Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
  • Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
  • Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
  • Managed all related documentation and records for department.
  • Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
  • Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
  • Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
  • Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
  • Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
  • Completed physical inventory counts each month.
  • Created and implemented tracking systems to monitor progress and meet deadlines.

Stock Associate Lead

ALDI
10.2020 - 07.2023
  • Stocks shelves, follows merchandising planograms, organizes new inventory, operates machinery, and assists customers at checkout.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
  • Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
  • Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.

Logistics Processor - Fulfillment

Nordstrom
04.2021 - 12.2022
  • Receives and unloads freight, fulfills customer orders, prepares and ships orders, utilizes inventory management systems, and maintains clean selling floors.
  • Implemented safety protocols to minimize workplace accidents and maintain a safe working environment.
  • Streamlined distribution processes for faster delivery times and increased customer satisfaction.
  • Reduced shipping errors by updating tracking software and improving communication between departments.

Risk and Compliance Analyst / Administrative Support

IKEA
09.2020 - 04.2022
  • Ensures safety and security, completes audits and training, maintains safety equipment, responds to incidents, and provides administrative support.
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Prepared documentation and records for upcoming audits and inspections.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
  • Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
  • Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Assisted in the development of a comprehensive risk assessment framework for evaluating potential threats to organizational compliance systems.
  • Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
  • Supported incident response efforts when breaches were identified by coordinating remediation efforts between multiple departments.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Played an active role in industry forums and conferences, staying informed of the latest regulatory developments and best practices to incorporate into company operations.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
  • Played key role in successful audit defense, preparing detailed documentation and evidence of compliance.
  • Reduced audit timeframes by optimizing compliance monitoring tools and techniques.
  • Mitigated potential legal and financial risks by identifying and addressing compliance gaps.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Over Night Freight Associate (Part-Time)

Home Depot
04.2018 - 01.2021
  • Stocks merchandise overnight, organizes sales floor, provides customer service, unloads trucks, and cleans work area.
  • Coordinated closely with sales teams to address any order discrepancies or special requests from customers proactively.
  • Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
  • Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
  • Maximized space within storage areas by ensuring appropriate stacking of merchandise.
  • Reduced freight damage incidents with thorough inspections and proper handling techniques.
  • Scanned all incoming merchandise to identify damaged or inconsistent products.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Inspected freight for any damage or faults prior to loading.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.

Receiving Team Manager

Macy's
06.2019 - 06.2020
  • Leads receiving processes, builds partnerships, forecasts workload, processes inventory, monitors productivity, and recruits and trains associates.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Enhanced warehouse efficiency by implementing strategic receiving processes and procedures.
  • Ensured compliance with industry-specific regulations governing the handling, storage, and disposal of hazardous materials in received shipments.
  • Optimized resource allocation by assessing workload requirements and adjusting staffing levels accordingly to meet deadlines consistently.
  • Increased team productivity by providing clear direction, setting performance goals, and monitoring progress regularly.
  • Provided exceptional customer service with prompt resolution of queries and concerns from internal departments or external clients regarding order status or inventory availability.
  • Implemented cost-saving measures through careful evaluation of vendor contracts, shipping fees, and other expenses associated with the receiving process.
  • Improved operational workflow with well-organized storage systems and efficient space utilization.
  • Promoted a safe working environment by enforcing safety regulations and conducting regular hazard assessments.
  • Collaborated with suppliers to resolve issues related to delayed or damaged shipments, maintaining positive relationships.
  • Reduced order discrepancies by ensuring thorough inspection of incoming shipments for accuracy and quality.
  • Supported overall business objectives by ensuring timely processing of received goods for sales floor replenishment or further distribution.
  • Monitored employee performance data to identify and address trends in productivity or areas requiring additional training support for continued professional growth.
  • Maintained up-to-date knowledge of relevant software applications used in receiving operations to maximize efficiency in data entry tasks related to shipment tracking or inventory control systems integration.
  • Mentored new team members on company policies, procedures, and best practices in receiving management.
  • Spearheaded cross-functional efforts aimed at improving interdepartmental collaboration within the organization while addressing challenges faced during the receiving process.
  • Conducted performance evaluations for team members, identifying areas for improvement and offering constructive feedback for career development opportunities.
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed established business practices and improved processes to reduce expenses.

Lead Asset Protection Detective

Macy's
10.2018 - 06.2019
  • Creates schedules, responds to incidents, recovers stolen merchandise, prepares reports, promotes theft deterrence, and conducts investigations.
  • Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
  • Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
  • Reduced instances of theft in the workplace by implementing effective surveillance techniques.
  • Assisted with proper processing, presentation, organization, storing and replenishment of stock while maintaining recovery and fill in standards.
  • Provided regular training for staff members on asset protection best practices, raising awareness and vigilance among team members.
  • Oversaw access control measures at facility entrances, reducing unauthorized entry attempts substantially.
  • Improved overall store security with the installation and monitoring of advanced CCTV systems.
  • Addressed procedural non-compliance issues among staff members, reinforcing the importance of adherence to loss prevention policies.
  • Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.
  • Supported fellow Asset Protection Detectives through collaboration on complex cases and sharing of industry knowledge and insights.
  • Initiated covert operations to identify internal theft issues, leading to an increased detection rate.
  • Participated in store shortage reduction program by working with teammates in multiple departments.
  • Evaluated new security technology solutions regularly, making recommendations for improvements based on efficacy and cost-effectiveness evaluations.
  • Kept abreast of emerging trends and best practices in the asset protection industry, applying new techniques and knowledge to continually enhance security measures.
  • Conducted safety audits to ensure compliance with company standards and government regulations.
  • Enhanced asset protection strategies by conducting thorough investigations and risk assessments.
  • Developed strong working relationships with local law enforcement agencies for improved cooperation in criminal investigations.
  • Maintained building safety and security when opening and closing facility.
  • Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
  • Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
  • Greeted and welcomed customers on sales floor to maintain service levels and security.
  • Collaborated with management to develop comprehensive loss prevention policies and procedures.
  • Responded quickly to emergency situations within the premises, ensuring the safety of employees and customers alike during critical incidents.
  • Identified, observed and apprehended individuals for committing theft by shoplifting.
  • Prevented significant inventory losses by identifying high-risk items and implementing targeted security measures.
  • Performed security walks around store to monitor employee and customer activities.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Interviewed employees and suspects and drafted reports to assist law enforcement.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Utilized various hand and power tools to secure premises and increase protection.

Special Police Officer

Sibley Memorial Hospital
04.2017 - 06.2018
  • Patrols hospital grounds, responds to emergencies, ensures authorized access, assists visitors, and investigates incidents.
  • Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
  • Assisted in the training of new Special Police Officers, sharing knowledge and expertise to support their professional development.
  • Maintained order during special events, ensuring a safe environment for attendees and participants.
  • Detected potential security threats through diligent observation and proactive problem-solving skills.
  • Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
  • Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
  • Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.
  • Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
  • Managed traffic flow during incidents or emergencies, directing drivers safely around affected areas while minimizing congestion.
  • Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
  • Collaborated with team members to develop emergency preparedness plans, ensuring optimal response capabilities during critical situations.
  • Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
  • Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
  • Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.
  • Assisted in apprehending suspects by providing timely information to law enforcement personnel during investigations.
  • Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
  • Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
  • Supported the investigation process by collecting evidence, documenting findings, and testifying in court when required.
  • Contributed to the maintenance of a safe working environment within assigned facilities by monitoring alarm systems and ensuring facility compliance with applicable security regulations.
  • Conducted searches of individuals, vehicles and premises.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored traffic violations, issuing citations as necessary.
  • Provided testimony in court proceedings.
  • Checked vehicle equipment for proper functioning prior to use.
  • Handled citation and traffic violation paperwork.

CAT Scan Technician Aide (PRN)

Providence Hospital
04.2016 - 10.2017
  • Performs post procedural duties, assists with inventory control, transports patients, and provides clerical support.
  • Maximized productivity through multitasking, promptly addressing technical issues, and maintaining a well-organized workspace.
  • Facilitated secure handling of sensitive information by adhering to strict confidentiality guidelines and protocols.
  • Enhanced data storage capabilities through proper file naming conventions and systematic folder organization within shared drives or cloud platforms.
  • Ensured high-quality digital images by conducting regular maintenance on equipment and utilizing advanced scanner settings.
  • Contributed to the company''s eco-friendly initiatives by reducing paper waste through digital archiving of documents.
  • Reduced error rates with meticulous attention to detail during the preparation, scanning, and verification stages of each patient scans
  • Contributed to a positive work environment by maintaining open lines of communication with teammates, readily offering assistance, and sharing expertise for collective success.
  • Collaborated with other departments to ensure timely delivery of scanned materials for further processing or analysis.
  • Enhanced document organization by scanning and indexing various materials.
  • Provided excellent customer service, promptly addressing any concerns or requests related to scanned documents from clients or colleagues.
  • Participated in ongoing professional development and training opportunities to stay up-to-date on industry advancements and best practices.
  • Prepared and positioned patients for imaging procedures.
  • Assisted radiologist in performing special imaging procedures.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
  • Participated in continuing education programs related to radiology.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Prepared and mixed contrast agents for enhanced imaging.
  • Offered caring companionship and emotional support.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.

Education

Diploma - Basic Studies

Theodore Roosevelt Senior High School
Washington, DC
06.1996

Skills

  • Client support
  • Efficient materials handling
  • Effective time management
  • Product packaging expertise
  • Accounts receivable management
  • Effective communication
  • Strong oral communication skills
  • Employee training
  • Merchandising planning and execution
  • Team leadership
  • Supply chain management
  • Market engagement initiatives
  • Optimistic mindset
  • Planogram development
  • Freight management experience
  • Timely order fulfillment
  • Inventory management
  • Packaging optimization
  • Product Stocking and Storage
  • Stock Rotation
  • Product availability optimization
  • Retail Sales
  • Forklift
  • Order Picker
  • Inventory Control
  • Organizational skills
  • Shipping Receiving
  • Unloading Deliveries
  • Merchandise organization
  • Office Management
  • Task Delegation
  • Safety Procedures Compliance
  • Attention to detail
  • Conflict resolution
  • Customer-oriented mindset
  • Guidance and support

Accomplishments

  • Supervised team of thirty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Food Safety Manager, National Registry Of Food Safety Professionals - Food Handler Certificate

Languages

English
Native or Bilingual

Timeline

Produce & Freezer Cooler Team Lead

Sam's Club
07.2024 - Current

Digital Online Pickup Team Lead

Walmart
10.2023 - 07.2024

Inventory Coordinator

Costello's Ace Hardware
10.2022 - 10.2023

Logistics Processor - Fulfillment

Nordstrom
04.2021 - 12.2022

Stock Associate Lead

ALDI
10.2020 - 07.2023

Risk and Compliance Analyst / Administrative Support

IKEA
09.2020 - 04.2022

Receiving Team Manager

Macy's
06.2019 - 06.2020

Lead Asset Protection Detective

Macy's
10.2018 - 06.2019

Over Night Freight Associate (Part-Time)

Home Depot
04.2018 - 01.2021

Special Police Officer

Sibley Memorial Hospital
04.2017 - 06.2018

CAT Scan Technician Aide (PRN)

Providence Hospital
04.2016 - 10.2017

Diploma - Basic Studies

Theodore Roosevelt Senior High School

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