Lee Robinson
Burlingame,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Surgical Technician
Lenity Vet Specialist and Emergency
03.2022 - Current
- Know basic veterinary medical concepts, protocols, and anesthetic risks
- Be able to communicate such information to clients
- Knowledge and ability to intake and release patients, including delivering post-operative instructions in a competent and friendly manner
- Responsible for prepping patients for surgery, observing all clinic procedures, to enforce sterility and safety of patients
- Organize and maintain pre-operative area and operating room for patient anesthesia
- General duties in the operating room during surgery, assisting with movement of patients, recovery of patients, and general flow
- Able to monitor anesthesia with a clear idea of abnormal conditions
- Able to respond appropriately during an emergency, able to take directions from a veterinarian and/or RVT, and maintain competency in CPR procedures
- Ensure anesthetic machines, pulse oximeters, scales, and other equipment are functional
- Clean and sonicate surgical instruments and prepare surgical packs as needed.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Turo Owner/Operator Manager
Myself
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Established and managed a thriving car rental business on the Turo platform, consistently achieving high ratings and positive customer feedback.
- Demonstrated strong financial acumen by overseeing all aspects of financial transactions, including invoicing, pricing strategy, and managing rental fees.
- Utilized effective communication skills to interact with a diverse range of customers, ensuring seamless vehicle pickups, drop-offs, and addressing any inquiries or concerns.
- Expertly handled billing processes, managing digital transactions, collecting payments, and maintaining accurate financial records.
- Developed and implemented efficient scheduling practices to ensure vehicles were well-maintained, cleaned, and ready for rental, optimizing customer satisfaction.
- Employed negotiation skills to manage customer expectations, handle disputes, and facilitate smooth resolutions for any issues that arose.
- Leveraged organizational abilities to maintain up-to-date records of vehicle maintenance, financial transactions, and customer interactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Emergency Veterinary Assistant
Lenity Vet Specialists & Emergency Care
08.2021 - Current
- Evaluating incoming patients and prioritizing based on assessment
- Partner with patient care team regarding treatment plans, client communication and nursing care concerns
- Record and deliver organized rounds, discuss cases and gather additional information as necessary
- Provide client education including, but not limited to: home care instructions, medications (indications, adverse reactions) and general wellness updates on hospitalized patients
- Assist DVM with patient assessment, treatment and procedures
- Provide monitoring and nursing care to hospitalized patients
- Induce and monitor general anesthesia and sedation procedures
- Perform in-house laboratory testing and prepare samples for outside laboratory testing
- Gather medical Histories from clients for DVM
- Going over estimates with clients
- Monitoring animal’s vital signs
- Taking x-rays
- Handling surgical equipment
- Placing catheters
- Cleaning wounds
- Giving injections
- Taking blood samples
- Giving fluids
- Updating case file
Senior Emergency Veterinary Assistant
SAGE Veterinary Centers
03.2021 - 08.2021
- Evaluating incoming patients and prioritizing based on assessment
- Partner with patient care team regarding treatment plans, client communication and nursing care concerns
- Record and deliver organized rounds, discuss cases and gather additional information as necessary
- Provide client education including, but not limited to: home care instructions, medications (indications, adverse reactions) and general wellness updates on hospitalized patients
- Assist DVM with patient assessment, treatment and procedures
- Provide monitoring and nursing care to hospitalized patients
- Induce and monitor general anesthesia and sedation procedures
- Perform in-house laboratory testing and prepare samples for outside laboratory testing
- Gather medical Histories from clients for DVM
- Going over estimates with clients
- Monitoring an animal’s vitals
- Taking x-rays
- Handling surgical equipment
- Placing catheters
- Cleaning wounds
- Giving injections
- Taking blood samples
- Giving fluids
- Updating case file
- Being on call in the intensive care unit
Lead Veterinary Assistant
Peninsula Humane Society
01.2020 - 03.2021
- Oversee day-to-day operation
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients and animals
- Delegating tasks and set deadlines for team
- Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean public spaces
- Address customer concerns in reference to services rendered or employee interactions
- Ensures a strong communications process between all managers and staff within the area and across the department as needed
- Provided customer support to clients, answering questions and addressing concerns.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Veterinary Assistant
Peninsula Humane Society
02.2017 - 01.2020
- Conduct assigned morning and evening rounds of all areas of the shelter to ensure the well-being of all animals
- Prepare a daily list of animals requiring vet exams
- Administer daily medical treatment to all sheltered animals as prescribed by staff veterinarians
- Assist veterinarian in examination and treatment of animals
- Assist veterinarian with emergency medical treatment as necessary
- Perform health checks of animals before they are placed for adoption
- Participate in the Screening Room/Receiving area activities including; scanning, banding, vaccinating and examining animals when necessary
- Assist in lab work and radiology requirements of shelter animals
- Assist with the training and supervision of vet department volunteers
- Must become familiar with proper processing of animals through the shelter, and the corresponding
- Provide humane care and treatment of all sheltered animals
- Euthanize and/or assist with euthanasia of animals as needed in accordance with
- PHS/SPCA policies and procedures
- Receive animals into the shelter and obtain thorough and complete information regarding the animal's history
- Responsible for educating the public at the time of animal intake
- Maintain a clean and sanitary work area in all work spaces
- Spay/Neuter Clinic
- Restrain dogs and cats for pre-surgical injections and IV inducing
- Responsible for surgical preparation of patients including, sterilization, and administration of pre-surgical injections
- Perform admitting and discharge duties for public and shelter animals
- Assist with emergency medical practices as necessary
- Maintain proper paperwork and medical records as required by law
- Monitor animals under anesthesia
- Maintain department equipment in good working order
- Report items for repair/replacement as needed to appropriate supervisory staff
- Perform general office duties
Animal Care Technician
Peninsula Humane Society
02.2016 - 02.2017
- Provide humane care for all animals in the Society's care
- Clean and disinfect all animal areas as necessary to maintain a safe and sanitary environment
- Feed and ensure water is available at all times for all animals
- Unload, store and restock Animal Care Department supplies
- Certified in Euthanasia within six months of employment in house
- Perform euthanasia in accordance with Society policies and California laws
- Perform owner present euthanasia
- Perform decapitations on select animals per the guidelines of the health department
- Dispose of deceased animals
- Perform light maintenance and other janitorial duties
- Assist in the training of new staff and volunteers
- Provide assistance to other departments as assigned
- Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization and improve the quality of life for animals
Courier
FedEx
10.2015 - 02.2016
- Provides efficient and safe delivery and pick-up of packages, while representing the company in a professional manner
- Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures
- Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
- Answers customer's questions on FedEx features of service, and keeps customers informed about the company and its services
- Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat, and accurate
- Loads and unloads aircraft, containers and company vehicles; operates mechanized ramp equipment to load and unload packages.
Forklift Operator
Keeco
11.2013 - 10.2015
- Receiving, stocking, and picking products and bringing them to specified areas of the warehouse
- Maintain and monitor accurate inventory
- Load and unload products from trailers
- Assemble orders for shipment
- In & Out Valet
Valet
In & Out Valet
04.2013 - 01.2014
- Greet all guests, open the vehicle doors (explain valet procedures and ask if guest needs directions), tag keys, and perform access control duties
- Drive vehicle to a specific spot in valet parking lot, secure and note the space the vehicle is parked on the valet tag and log
- Return the tag and keys to valet key booth
- To run back to the valet station as quickly as possible, ensuring that customers will not have to wait for service
Lube Technician (Keyholder/Supervisor)
Jiffy Lube
01.2012 - 04.2013
- Provide oil changes and additional associated services in a professional and courteous manner to customers' vehicles
- Responsible for opening and closing store in the absence of management
- Acts as lead for up to 2 hours when opening or when closing the store
- Make bank deposits in the absence of management
Sanitation Engineer
Edna Land Co, Millbrae
01.2007 - 10.2012
- Keep garbage area clean weekly from debris
- Empty small recycle bins into a large recycle receptacle
Team Lead
Target
04.2010 - 07.2012
- Keep shelves fully stocked, neat, and presentable
- Assist in sales
- Perform cashier duties and help out in other areas of the store
- Maintain clean work area
- Research out-of-stock products
- Hire, supervise, and train new team members to achieve success
- Lead a team that delivers fast fun and friendly service to customers
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier Assistant
Costco
01.2009 - 12.2009
- Help members load merchandise on the conveyor belt
- Transferred items not on the conveyor belt to a separate cart or flatbed as cashier scans items
- Retrieve carts and flatbeds from parking area using a rope with clasping hook
Education
Diploma -
Mills High School
Millbrae, CA2009
OSHA Forklift Certified Certified EKG Technician - undefined
College of
San Mateo
San Mateo, CA2009
Skills
Financial Management:
- Billing and invoicing expertise
- Accurate payment processing and cash handling
- Meticulous record-keeping for financial transactions
- Experience managing overdue accounts and sending bills to collections
Customer Relations:
- Proven track record of delivering exceptional customer service
- Effective communication skills for explaining fees, policies, and payment options
- Skill in addressing customer concerns and inquiries tactfully
Administrative and Organizational:
- Detail-oriented approach to maintaining accurate financial records
- Efficient time management and task prioritization in fast-paced environments
- Competent in drafting reports and maintaining organized documentation
Team Collaboration:
- Experience in training and supervising new employees
- Collaboration with cross-functional teams to achieve operational goals
- Effective delegation and task coordination for team success
- Operational Efficiency and Safety
- Priority Management
Technology and Systems:
- Proficient in using computerized billing, tracking, and collections systems
- Familiarity with digital transactions, credit card payments, and electronic billing
- Comfortable working with software for financial management and reporting
Timeline
Turo Owner/Operator Manager
Myself
11.2022 - Current
Surgical Technician
Lenity Vet Specialist and Emergency
03.2022 - Current
Emergency Veterinary Assistant
Lenity Vet Specialists & Emergency Care
08.2021 - Current
Senior Emergency Veterinary Assistant
SAGE Veterinary Centers
03.2021 - 08.2021
Lead Veterinary Assistant
Peninsula Humane Society
01.2020 - 03.2021
Veterinary Assistant
Peninsula Humane Society
02.2017 - 01.2020
Animal Care Technician
Peninsula Humane Society
02.2016 - 02.2017
Courier
FedEx
10.2015 - 02.2016
Forklift Operator
Keeco
11.2013 - 10.2015
Valet
In & Out Valet
04.2013 - 01.2014
Lube Technician (Keyholder/Supervisor)
Jiffy Lube
01.2012 - 04.2013
Team Lead
Target
04.2010 - 07.2012
Cashier Assistant
Costco
01.2009 - 12.2009
Sanitation Engineer
Edna Land Co, Millbrae
01.2007 - 10.2012
Diploma -
Mills High School
OSHA Forklift Certified Certified EKG Technician - undefined
College of
San Mateo
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