Lee Robinson

Field Op. Water Construction/Maintenance Supervisor

Riviera Utilities

05.1996 - Current

Streamlined operations for increased efficiency through regular process reviews, requisition orders, and implementing necessary changes.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Collected, arranged, and input information into database system.
Evaluated staff performance and provided coaching to address inefficiencies.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Maintained compliance with company policies, objectives, and communication goals.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.