Lee Robinson
Burlingame,CA
Summary
Seeking a dynamic role that capitalizes on my clinical expertise, robust work ethic, and diverse strengths to propel both personal career development and organizational success. Dedicated to leveraging my exceptional people-oriented, communication, and problem-solving skills to contribute effectively to team collaboration and overall company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Lead Veterinary Assistant
Lenity Vet Specialist and Emergency
08.2023 - Current
- Lead daily operations at a busy veterinary clinic, overseeing a dedicated team of veterinary assistants to ensure top-tier patient care
- Deliver comprehensive training programs to new team members
- Actively participate in team meetings to discuss patient care strategies and address operational challenges
- Respond promptly to emergencies and maintain adherence to safety protocols
- Act as a trusted liaison between the veterinary team and clients
- Collaborate with veterinarians and team members to innovate processes and optimize patient care delivery
- Assist in reviewing invoices and financial documents.
- Ensured accurate client records by diligently updating medical histories, treatment plans, and vaccination schedules.
Emergency Veterinary Assistant
Lenity Vet Specialists & Emergency Care
08.2021 - Current
- Provided exceptional customer service by greeting clients, answering phones, scheduling appointments, and addressing inquiries regarding pet care and clinic services.
- Record and organize patient rounds
- Strengthened relationships with clients through compassionate communication about their pets'' conditions upon arrival and throughout their stay at the clinic.
- Conduct financial transactions
- Perform administrative tasks
- Assist in patient assessment, treatment, and procedures
- Facilitated client education on pet health matters such as preventative care, nutrition, and medication administration techniques.
- Provide monitoring and nursing care
- Induce and monitor anesthesia
- Update case files.
- Followed safety protocols for handling animals.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Surgical Technician
Lenity Vet Specialist and Emergency
03.2022 - 06.2023
- Responsible for preparing patients for surgery and observing clinic procedures
- Organize and maintain the pre-operative area and operating room
- Assist in general duties during surgery and monitor anesthesia
- Respond appropriately during emergencies
- Ensure functionality of equipment
- Clean and prepare surgical instruments.
Senior Emergency Veterinary Assistant
SAGE Veterinary Centers
03.2021 - 08.2021
- Evaluate incoming patients and prioritize based on assessment
- Partner with patient care team
- Record and deliver organized rounds
- Provide client education
- Assist in patient assessment, treatment, and procedures
- Provide monitoring and nursing care
- Induce and monitor anesthesia
- Perform laboratory testing
- Gather medical histories
- Update case files.
Lead Veterinary Assistant
Peninsula Humane Society
06.2020 - 03.2021
- Oversee day-to-day operations
- Responsible for educating the public on county (San Mateo County) and shelter policies and practices.
- Train new employees
- Delegate tasks and set deadlines
- Address customer concerns in reference to services rendered or employee interactions
- Ensure strong communication between managers and staff.
- Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
Veterinary Assistant
Peninsula Humane Society
02.2017 - 06.2020
- Responsible for educating the public on county(San Mateo) and shelter policies and practices.
- Calculate fees and fines incurred by animals while in the care of the shelter on behalf of San Mateo County
- Assist veterinarians in examination and treatment
- Assist in lab work and radiology
- Train and supervise volunteers
- Provide humane care and treatment
- Euthanize animals as needed
- Maintain records and monitor anesthesia.
- Perform general office duties
Animal Care Technician
Peninsula Humane Society
02.2016 - 02.2017
- Provide humane care for animals
- Clean and disinfect animal areas
- Feed and ensure water availability
- Unload and restock supplies
- Perform euthanasia
- Perform maintenance and janitorial duties
- Assist in training new staff and volunteers
- Provide assistance to other departments.
- Perform light maintenance and other janitorial duties
- Assist in the training of new staff and volunteers
- Provide assistance to other departments as assigned
- Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization and improve the quality of life for animals
Courier
FedEx
10.2015 - 02.2016
- Provide efficient and safe delivery and pick-up of packages
- Operate vehicles and accomplish accurate selection and inspection of packages
- Answer customer's questions and ensure packages conform to service features
- Load and unload vehicles.
Forklift Operator
Keeco
11.2013 - 10.2015
- Receive, stock, and pick products
- Maintain accurate inventory
- Load and unload products
- Assemble orders for shipment.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Valet
In & Out Valet
04.2013 - 01.2014
- Greet guests and explain valet procedures
- Park vehicles and return keys
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Resolved customer complaints through calm, constructive communication.
- Inspected vehicles to verify condition ahead of customer returns.
Lube Technician (Keyholder/Supervisor)
Jiffy Lube
06.2012 - 04.2013
- Assume leadership responsibilities
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications
- Delegate tasks and set goals
- Make bank deposits
- Enforce safety protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Provide oil changes and additional automotive services, including but not limited to tire rotations, coolant exchange, differential fluid change, transmission fluid change, in a professional and courteous manner to customers' vehicles.
Electronics Team Lead
Target
04.2011 - 07.2012
- Directed daily operations within a high-volume retail environment, overseeing a team of associates to ensure optimal store performance and customer satisfaction.
- Established strong rapport with customers, serving as a trusted point of contact for inquiries, resolving concerns, and ensuring a positive shopping experience.
- Demonstrated astute problem-solving skills to identify operational inefficiencies and implement strategic solutions, enhancing workflow efficiency and optimizing resource utilization.
- Collaborated closely with management and support staff to innovate processes and enhance store performance, contributing to a culture of excellence and continuous improvement.
- Perform cashier duties and help out in other areas of the store
- Maintain clean work area
- Research out-of-stock products
- Hire, supervise, and train new team members to achieve success
- Lead a team that delivers fast fun and friendly service to customers
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
- Create schedules and make adjustments as needed to align to guest traffic and business needs
- Manage your team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
Salesfloor Associate
Target
04.2010 - 04.2011
- Work in all departments to ensure sales floor is full, zoned and in stock for guests
- Push and stock product to sales floor
- Execute adjacency changes, transitions, revisions and sales plans for all departments
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
- Complete scans and system audit functions to ensure inventory accuracy
- Maintain backroom organization and location accuracy and follow equipment guidelines
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier Assistant
Costco
11.2009 - 12.2009
- Help members load merchandise
- Retrieve carts.
Sanitation Engineer
Edna Land Co
06.2007 - 10.2012
- Keep garbage area clean
- Perform maintenance and janitorial duties
- Provide assistance to other departments.
Education
No Degree -
College of San Mateo
San Mateo, CAAssociate of Science -
Orange Coast College
Costa Mesa, CA06.2026
High School Diploma -
Mills High School
Millbrae, CA01.2009
Skills
- Paperwork Processing
- Complaint resolution
- Preventive Maintenance
- Computer Proficiency
- Filing
- Customer Service
- Oil Changes
- Belt Inspection
- Tire Changing and Rotation
- Problem-Solving
- Battery Installation
- Brakes Replacement
Certification
- OSHA Forklift Certified
- Certified EKG Technician (04/2015)
- Certified for Animal Euthanasia in California
Timeline
Emergency Lead Veterinary Assistant
Lenity Vet Specialist and Emergency
08.2023 - Current
Surgical Technician
Lenity Vet Specialist and Emergency
03.2022 - 06.2023
Emergency Veterinary Assistant
Lenity Vet Specialists & Emergency Care
08.2021 - Current
Senior Emergency Veterinary Assistant
SAGE Veterinary Centers
03.2021 - 08.2021
Lead Veterinary Assistant
Peninsula Humane Society
06.2020 - 03.2021
Veterinary Assistant
Peninsula Humane Society
02.2017 - 06.2020
Animal Care Technician
Peninsula Humane Society
02.2016 - 02.2017
Courier
FedEx
10.2015 - 02.2016
Forklift Operator
Keeco
11.2013 - 10.2015
Valet
In & Out Valet
04.2013 - 01.2014
Lube Technician (Keyholder/Supervisor)
Jiffy Lube
06.2012 - 04.2013
Electronics Team Lead
Target
04.2011 - 07.2012
Salesfloor Associate
Target
04.2010 - 04.2011
Cashier Assistant
Costco
11.2009 - 12.2009
Sanitation Engineer
Edna Land Co
06.2007 - 10.2012
No Degree -
College of San Mateo
Associate of Science -
Orange Coast College
High School Diploma -
Mills High School
- OSHA Forklift Certified
- Certified EKG Technician (04/2015)
- Certified for Animal Euthanasia in California
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