Lee Rush
Maryville,TN
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
10
10
years of professional experience
Work History
Team Lead - Certification Analyst
Elavon, Inc
11.2021 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Certification Analyst
Elavon, Inc.
12.2018 - 11.2021
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Validated results and performed quality assurance to assess accuracy of data.
Quality Analyst
Elavon Inc.
11.2017 - 12.2018
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Technical Software Support
Elavon Inc.
11.2015 - 11.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
Voice Authorization
Elavon Inc.
01.2014 - 11.2015
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Heritage High School
Maryville05.2010
Skills
- Project Management
- Analytical Skills
- Communication Skills
- Leadership Skills
- Team Management
- Troubleshooting Skills
- High Level of Accuracy
- Attention to Detail
- Adaptability
- Data Analysis
- Quality Control
- Training and development
Timeline
Team Lead - Certification Analyst
Elavon, Inc
11.2021 - Current
Certification Analyst
Elavon, Inc.
12.2018 - 11.2021
Quality Analyst
Elavon Inc.
11.2017 - 12.2018
Technical Software Support
Elavon Inc.
11.2015 - 11.2017
Voice Authorization
Elavon Inc.
01.2014 - 11.2015
High School Diploma -
Heritage High School
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