Summary
Overview
Work History
Education
Skills
Certification
Prior Testimony
Timeline
Generic

Lee Shepherd

GRIMES,IA

Summary

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

President

LSC. LLC
09.2020 - Current
  • Liaised between and contractors during disputes resolution process maintaining harmonious working relationships.
  • Conducted thorough site inspections to identify storm related damages.
  • Completed scope of damage to reflect site inspection findings.
  • Provided estimates to reflect the scope of damages either in Xactimate form or agreed figures with contractors.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Used computer software to design construction plans and perform calculations.
  • Documented condition and special features to provide accurate estimations.
  • Produced reports with detailed valuations.
  • Answered customer questions and provided information about findings.
  • Provide Appraisal, Umpire as well as Construction consultations

General Manager of Operations

Mandal's Roofing
03.2020 - 09.2020
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established standard operating procedures that enhanced employee performance.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Reduced lead times through careful planning.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

General Manager of Operations

RMC Construction
01.2019 - 03.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Senior Field Adjuster

Emc Insurance Companies
08.2014 - 01.2019
  • Stayed current with industry trends and regulations to ensure compliance in all aspects of work.
  • Provided exceptional customer service while managing sensitive situations involving property loss or damage.
  • Increased customer satisfaction by efficiently handling and resolving complex claims in a timely manner.
  • Handled catastrophe-related events professionally and efficiently to minimize disruption for affected customers.
  • Coordinated with contractors, engineers, and other professionals to facilitate accurate damage evaluations.
  • Enhanced company reputation through thorough investigations, accurate assessments, and fair settlements.
  • Expedited claim processing by effectively utilizing technology and industry-specific software.
  • Managed high caseloads by prioritizing tasks and maintaining strict deadlines for claim resolution.
  • Mentored junior adjusters, sharing knowledge and expertise for improved team performance.
  • Examined claims forms and other records to determine insurance coverage.
  • Investigated and assessed damage to property and reviewed property damage estimates.

Property Insurance Adjuster

GuideOne Insurance
08.2011 - 08.2014
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Prepared summaries of damage, payments, and policy coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.

Education

No Degree - Photography

Grandview College
Des Moines, IA

High School Diploma -

East High School
Sioux City, IA
05-1996

Skills

  • Operations management
  • Project management
  • Contract negotiation
  • Construction
  • Cost estimation
  • Budget development
  • Bid preparation
  • Problem-solving

Certification

  • HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C) – Haag Education LLC, crucial for adjusters assessing roofing damage. 2/4/2012 - 4/30/2021

Prior Testimony

2/2025 - Midwest Family Mutual vs. Quad City Hotel LLC, DBA Marriott Residence INN 


Timeline

President

LSC. LLC
09.2020 - Current

General Manager of Operations

Mandal's Roofing
03.2020 - 09.2020

General Manager of Operations

RMC Construction
01.2019 - 03.2020

Senior Field Adjuster

Emc Insurance Companies
08.2014 - 01.2019

Property Insurance Adjuster

GuideOne Insurance
08.2011 - 08.2014

No Degree - Photography

Grandview College

High School Diploma -

East High School

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Lee Shepherd