Lee Simmons

1. Oversees the PA Child Abuse History, CareCheck, Out of State, FBI Clearances, NSOR verification processes to ensure clearances are processed accurately and within the mandated timeframe.

2. Monitored the phone system for incoming calls and assist staff.

3. Interview and recommend the selection of applicants for vacant positions.

4. Prepare monthly reports including, bank statements, computer, phone system, logs, spreadsheets and files.

5. Review criminal rap sheets to make determinations based on prohibited criminal convictions contained in the CPSL, and initiates contact with law enforcement agencies, courts and others to obtain additional information when needed.

6. Plans, organizes and delegates phone and customer service window coverage.

7. Approves leave usage, prepares time and absentee records.

8. Prepares employee performance reviews, and maintains personnel files.

9. Assists with oversight of the fiscal process related to CY113 application fees collected, ensure that bank statements are reconciled monthly and that revenue deposits are submitted daily to the Comptrollers office.

10. Ensure confidentiality of information in maintained by staff.

1. Trained subordinates on operating postage machines, sorting of mail, mail delivery routes, computers, and copiers.

2. Resolved customer service issues.

3. Created and made changes to delivery routes as needed.

4. Assess workload distribution based by determining daily staff output and estimating incoming mail based on prior data. Reassigning staff duties, and recommending that overtime be offered.

5. Order postage supplies, including packaging from UPS, Fed Ex and the USPS.

6. Prepared monthly postage reports.

7. Prepared employee performance reviews using established performance job standards and conducts progress reviews so that staff expectations are clearly understood.

1. Received payments by cash, credit and personal check and remitted correct change, operated cash register to record transactions.

2. Maintained current knowledge of store promotions and highlighted sales to customers. Stocked shelves and unloaded delivery truck.

3. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies with Supervisor.

4. Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.

5. Checked identification for proof-of-age for alcohol and tobacco sales.

1. Engaged customers with pleasant demeanor and offered to help with mail-related issues.

2. Collected mail from letter boxes on specific route both on foot and by vehicle.

3. Pleasantly greeted and engaged customers, assisting with any mail-related issues.