- Filmmaking & Film Study
- Creative Writing
- Tabletop Roleplay Games
- Rock, Minerals & Fossils
- Theatre
Lee Skerry
Milford,MA
Summary
Dynamic professional with a proven track record in managing operations, excelling in team leadership and exceptional customer service. Proficient in Google Suite and adept at resolving conflicts, I foster a positive environment that enhances employee engagement and customer satisfaction. I am committed to driving efficiency and supporting organizational goals. Known for effective communication, sparkling personality and multitasking skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Confidence Connection
04.2024 - Current
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting clients, and data entry.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
Manager
Bertie's Creative Creamery
07.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Coffee Haven
06.2018 - 07.2022
- Maximized performance by monitoring daily activities, mentoring team members and boosting morale.
- Developed and maintained relationships with customers and suppliers through account development.
- Pleasantly interacted with customers and employees during hectic periods to promote fun, positive environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and worked to find a satisfactory solution.
Paraprofessional
Robert Adams Middle School
08.2017 - 06.2018
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Strengthened student literacy skills and fostered a love for reading tailored to individual student needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Bachelor of Arts - Writing & Film
Massachusetts College of Liberal Arts
North Adams, Massachusetts05-2018
Skills
- Exceptional customer service
- Interpersonal communication
- Team leadership
- Decision making
- Strong problem solver
- Microsoft suite
- Google suite
- Canva
Accomplishments
- Published author of 3 educational audiobooks for children
- Co-Directed 4 Robert Adams Middle School stage productions featuring students aged 11-14, including an METG Marquee-Award Winner for Best Overall Production 2019
- Created a middle school afterschool club called Costume Crew, where I taught students aspects of costume design and hand sewing
Interests
Timeline
Administrative Assistant
Confidence Connection
04.2024 - Current
Manager
Bertie's Creative Creamery
07.2022 - 12.2023
Manager
Coffee Haven
06.2018 - 07.2022
Paraprofessional
Robert Adams Middle School
08.2017 - 06.2018
Bachelor of Arts - Writing & Film
Massachusetts College of Liberal Arts
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