Lee Sparks RN

• Facilitate in-home and virtual patient education while coordinating equipment setup for at-home INR monitoring

Represent and promote RAMcNeil line of pharmaceutical products:

Maximum D3, EZFE, Folinic Plus, Chlo Tuss, and Chlo Hist

• Managed customer accounts to secure customer satisfaction and repeat business

Utilized professional skills and clinical experience to train patients (post prescription) and healthcare professionals on an oral therapy for narcolepsy and idiopathic hypersomnia via both in-person and virtual engagements. Hybrid field/virtual role engaging with patients and healthcare professionals by building ongoing relationships for the purpose of, educating and empowering patients during their healthcare and medication journey.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered oral, IV, and intramuscular injections medications while delivering treatment to patients and monitoring responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives as a analgesic specialist.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Multiple years Presidents Council (top 10% of sales force) - 2001, 2002, 2004, 2009

• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Ranked 17th out of 2000 sales reps in the nation after Atacand Launch. Multiple individual sales and performance awards.

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Grew revenue stream for private duty nursing from $200,000 to over $2,000,000 in 2 years.
• Managed 4 full-time nurses and 30+ PRN staff members.

Provided patient care as a Registered Nurse : ICU & CCU. Provided patient care as a nursing extern in Oncology and Psychiatry.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.