Lee Springer
Tahlequah,OK
Summary
Results-driven professional with comprehensive experience in travel coordination and customer account management. Expertise in utilizing GDS systems to create tailored travel experiences and resolve inquiries effectively with 5 years of Sabre and Worldspan experience.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Travel Help Desk Specialist
Cxloyalty
Tulsa, Oklahoma
03.2021 - Current
- Responded to customer inquiries about travel options and services. and resolved travel-related issues promptly.
- Assisted clients in planning and booking travel itineraries and accommodations.
- Collaborated with airlines, hotels, and tour operators to secure travel arrangements.
- Developed personalized travel experiences based on client preferences and budgets.
- Developed customized travel plans to meet customer needs and preferences.
- Helped clients navigate travel booking processes and options. in making changes to existing itineraries or canceling trips.
- Developed detailed itineraries for clients that included travel logistics. for customers, including flight bookings, car rentals and hotel reservations.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Researched destinations, activities, and local customs for client travel packages.
- Analyzed airline rules, and regulations and discussed international fare construction and visa and passport requirements with clients.
- Documented solutions and updates in knowledge base for future reference.
- Provided excellent customer service in a fast-paced environment.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Resolved any issues related to travel plans and services.
Customer Service Representative
Alorica
Tulsa, Oklahoma
08.2015 - 04.2021
- Assisted customers with inquiries and resolved issues effectively.
- Handled escalated customer complaints with professionalism and empathy.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Managed customer accounts with CRM software to enhance service efficiency.
- Documented customer interactions accurately for quality assurance purposes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated travel arrangements, including flights, hotels, and car rentals, to meet client needs using industry-specific software.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Researched airfare rates to find the most cost-effective flights for customers.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Engaged in conversations with customers to assess their travel preferences and requirements. to determine destination, mode of transportation and accommodations.
Education
High School Diploma -
Miami High School
Oklahoma05-2010
Skills
- GDS systems usage
- Travel itinerary planning
- Travel problem-solving
- Account management
- Customer service orientation
- Travel communication
Certification
- Cyber Security - Security Analyst - Chegg Skills
Timeline
Travel Help Desk Specialist
Cxloyalty
03.2021 - Current
Customer Service Representative
Alorica
08.2015 - 04.2021
High School Diploma -
Miami High School