Microsoft software inventory
Lee Stack
Morgan Hill
Summary
Dynamic professional with over 25 years of experience in customer service and advanced critical thinking, complemented by a unique journey in the golf industry that has led to increased operational responsibilities and impressive results. Proven leader adept at synthesizing corporate experience to effectively manage diverse teams across various functions, ensuring seamless collaboration and flexibility in fast-paced environments. Strong organizational skills facilitate efficient task coordination and schedule management, while expertise in communication and problem-solving supports team objectives with reliability.
Committed to partnering with a premier golf property to enhance customer experiences and achieve strategic operational goals, driving a best-in-class approach.
Overview
28
28
years of professional experience
Work History
First Assistant/Membership Coordinator
Saratoga Country Club
02.2022 - Current
- Supervise daily Pro Shop operations via a resolute customer service model, enhancing member and guest satisfaction through effective tee sheet management (using Jonas) and successful tournament coordination (via Golf Genius).
- Assumed responsibility for managing the Pro Shop's Food & Beverage space. Enhanced member satisfaction by regularly surveying their needs on desired beverages and snacks. Improved inventory tracking methodology to ensure accuracy coordinating often with facility wide F&B Director. Given the dynamic of a member owned golf club, sales metrics (i.e. profit) are not paramount to success, but sales did increase by 30%.
- Assumed membership duties in 2024, supporting sales and engagement among current and prospective members. Created a detailed communication plan in 2025, increasing interactions with prospective and waitlist members by 20% resulting in improved 'offer acceptant rates' by 15%. Introduced a 'Member for a Day' initiative, allowing potential members to experience the facilities firsthand, which lowered attrition rates by 10% (those leaving the wait list during wait period) while assisting the aforementioned improved 'offer acceptance rates'.
- Enthusiastically led group and private instruction, including junior clinics and development classes, fostering skill enhancement for a diverse range of students.
Pro Shop Attendant
Santa Teresa Golf Course
01.2020 - 01.2022
- Played a pivotal role in the golf shop operations at a vibrant municipal owned public golf facility serving 70K round annually, implementing a customer service strategy focused on improving the overall customer experience resulting in improved satisfaction ratings. (+15% during my tenure)
- Implemented daily spot audits resulting in benchmark financial accuracy measurement that was ultimately adopted as official protocol.
- Given the Pro Shop achievements outlined above, the Director of Golf recruited me to participate in the facilities Junior Summer Camp program becoming an integral part of their overall junior instructional space.
Corporate Vice President
New York Life Insurance Company
02.1998 - 05.2018
- This 20-year career provides ample space to discuss relevant and proven experience, which I look forward to discussing. In an attempt to be brief, I have listed key and hopefully relevant achievements below:
- Navigated a dynamic 20-year career, consistently overcoming challenges and seizing opportunities to drive team success and improve processes across various projects and disciplines.
- Led project teams that successfully migrated analog solutions to digital frameworks resulting in a first year 95% adoptive rate by the firms captured agent force.
- Led call center teams of 75+ staff members, achieving a 20% increase in service speed and consistently exceeding benchmarks for client satisfaction.
- Implemented quality assurance standards that resulted in cost savings of $5m over a 3-year period.
- Recruited to participated in a stretch key business initiative in efforts to strategize the marketplace and detect future consumer habits in efforts to mature product line. Led small business unit which ultimately proposed creating a hybrid product that combined life insurance elements with equity investments. Ultimately unsuccessful, the product was never launched, while I personally received a “High Potential” tag from guiding executives as a future leader. Interestingly, the company did create a similar product multiple years later, which was launched through its equity and brokerage subsidiary.
Education
B.A. - Mathematics, Minor in Statistics
San Jose State University
San Jose, CA06-1988
Skills
- PGA Membership: Level III Associate/Executive Management Track
- PGA Hope Instructor
- High School Golf Coach
- USGA Member and Volunteer
Certification
Level III PGA Associate - Executive Management Track
PGA Hope Instructor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- PGA of America
- Presentation High School, San Jose. CA
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementCompany CultureFlexible work hoursQuote
I learn more from my mistakes than from my successes.
Software
Tournament software: Golf Genius
Point of Sale application: Jonas for both tee time management and sales
Advanced excel spreadsheet and data management skills
Languages
Spanish
Elementary
Interests
Golf
Travel
History, primarily US history
Self improvement
Health of both body and the mind
Reading biographies
Family
Timeline
First Assistant/Membership Coordinator
Saratoga Country Club
02.2022 - Current
Pro Shop Attendant
Santa Teresa Golf Course
01.2020 - 01.2022
Corporate Vice President
New York Life Insurance Company
02.1998 - 05.2018
B.A. - Mathematics, Minor in Statistics
San Jose State University