Lee St.Julien
Odessa,TX
Summary
Results-driven professional with a proven track record in telecommunications, satellite installation, and field operations management. With over 15+ years of experience in the industry, Have successfully led teams in delivering high-quality communication solutions in challenging environments such as oil and gas sites and remote locations. Skilled in installation, troubleshooting, and maintenance of telecommunications systems, including satellite communications, VoIP telephony, and networking equipment. Recognized for abilities to optimize operational efficiency, ensure strict adherence to safety protocols, and provide exceptional customer service. Adept at managing projects from inception to completion, Excel in developing innovative solutions to complex challenges while fostering a culture of teamwork and continuous improvement. Seeking to leverage expertise and leadership abilities in a dynamic role that can contribute to the success and growth of a forward-thinking organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Operations, Training, and QHSE Supervisor
Infrastructure Networks
12.2017 - Current
- Achievements:
- · Promoted to Field Operations Supervisor in June 2019.
- · Developed and implemented comprehensive training programs tailored to the organization.
- · Played a pivotal role in maintaining driver and field safety standards, resulting in a significant decrease in accidents/incidents.
- · Successfully managed recruitment and hiring processes, ensuring the selection of qualified and competent personnel.
- · Proactively fostered a healthy workplace environment by implementing initiatives to boost employee morale and well-being.
- · Created and optimized standard operating procedures to enhance operational efficiency and productivity.
- · Established policies and protocols to streamline operations and ensure compliance with industry regulations and company standards.
- · Promoted to Training and QHSE Supervisor in 2023.
- · Nominated for and completed the McKinsey Leadership Academy course, a rigorous 6-month MBA program.
- Responsibilities:
- · Oversee day-to-day field operations, ensuring adherence to schedules, budgets, and quality standards.
- · Develop and deliver training sessions to enhance the skills and competencies of field personnel.
- · Conduct regular safety audits and inspections to identify hazards and implement corrective measures.
- · Collaborate with HR to recruit, onboard, and train new employees, ensuring a smooth transition into their roles.
- · Implement QHSE (Quality, Health, Safety, and Environment) policies and procedures to mitigate risks and promote a culture of safety.
- · Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- · Act as a liaison between field teams and upper management, providing regular updates on operational performance and challenges.
- · Continuously evaluate and refine operational processes to optimize efficiency and cost-effectiveness.
- · Mentored and coached team members, providing guidance and support to facilitate their professional development.
- · Played a vital role in ensuring seamless communication and data transmission across remote locations and operational sites within the oil and gas industry.
- · Responsible for installation, maintenance, and troubleshooting of various telecommunications systems, including radio frequency (RF), microwave, and satellite communication equipment.
- · Proficient in installation and troubleshooting of LTE radios, cradle points, Ubiquiti access points, Meraki devices, VoIP systems, and intercoms.
- · Skilled in setting up and troubleshooting cell phone booster amplifiers and Crown boosters.
- · Experienced in configuring and optimizing various networking equipment and devices to ensure optimal performance and reliability.
- · Strong problem-solving abilities and attention to detail, focused on delivering high-quality service and support to clients or end-users.
DirecTV Satellite Installation Technician
MasTec Advanced Technologies
05.2017 - 12.2017
- Achievements:
- · Received an award for achieving a perfect customer survey rating for the quarter.
- Responsibilities:
- · Provide exceptional customer service skills during installation visits, addressing customer inquiries and concerns professionally and courteously.
- · Install satellite equipment according to manufacturer specifications and industry standards, ensuring functionality and reliability.
- · Conduct thorough diagnostics and troubleshooting of satellite systems to identify and resolve issues promptly.
- · Schedule and prioritize installation appointments to meet customer needs and deadlines efficiently.
- · Perform precise dish alignment and positioning to optimize signal strength and minimize signal interruptions.
- · Educate customers on how to operate and maintain their satellite systems, ensuring they have a positive user experience.
- · Complete all paperwork and documentation accurately and promptly, including installation reports and service orders.
Torque Technician Contractor
Ohmstede Industrial Services
10.2016 - 05.2017
- Responsibilities:
- · Perform torquing procedures on various components including dollar plates and flanges using specialized Hytorc equipment.
- · Ensure proper calibration and maintenance of torque equipment to guarantee accurate and reliable torque values.
- · Adhere to all safety protocols and procedures, including wearing appropriate personal protective equipment (PPE) and following lockout/tagout (LOTO) procedures.
- · Conduct pre-job safety inspections and risk assessments to identify potential hazards and mitigate risks associated with torquing operations.
- · Collaborate with engineering and maintenance teams to schedule and prioritize torquing tasks to minimize downtime and ensure efficient plant operations.
- · Document torquing procedures, torque values, and equipment calibration records accurately and promptly.
- · Maintained and organized work area, including proper storage and handling of torque equipment and tools.
RigNet
Field Engineer
06.2014 - 07.2016
Responsibilities:
· Provide customer support activities, including service, installation, troubleshooting, and repair of various communication systems such as satellite communications systems, Cisco VoIP telephony systems, Internet services, intercom systems, networking applications, and two-way radio systems.
· Perform service, installation, troubleshooting, and repair tasks on land rigs, land production sites, remote locations, and offshore platforms to ensure continuous and reliable communication infrastructure.
· Configure, test, and troubleshoot IDirect X5 modems to ensure optimal performance and connectivity for satellite communications systems.
· Configure, test, and troubleshoot C & Ku-band RF units to maintain reliable communication links and minimize downtime.
· Maintain accurate records of service activities, including installation, troubleshooting, and repair tasks, to ensure compliance with company policies and procedures.
· Provide training and guidance to customers or end-users on the proper use and maintenance of communication systems to maximize efficiency and reliability.
DirecTV Technician Contractor
DwDirect SC
08.2012 - 06.2014
Cable Installation Technician Contractor
TNT Cable Contractors
04.2012 - 07.2012
- Responsibilities:
- · Install and repair cable, phone, and internet services for Cox Communications customers with a focus on ensuring optimal service delivery and customer satisfaction.
- · Demonstrate proficiency in handling various types of cables including RG-11, RG-6, CAT-5, and phone lines during installation and repair processes.
- · Provide quality customer service skills during all interactions with customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. –
DirecTV Technician Contractor
Dove Digital
10.2010 - 03.2012
DirecTV Technician
Multiband
09.2008 - 10.2009
Education
High School Diploma -
Carencro High School
Lafayette, LA05.2006
Skills
Schedule development
Staff Management
Process Improvement
Operations Management
Technical Proficiency
Customer Service
Problem-Solving
Attention to Detail
Safety Compliance
Quality Assurance
Leadership
Training and Development
Certification
H2S Clear Certification
Incipient Fire Certification
Safeland Certification
CPR Certification
Forklift Certification
Timeline
Field Operations, Training, and QHSE Supervisor
Infrastructure Networks
12.2017 - Current
DirecTV Satellite Installation Technician
MasTec Advanced Technologies
05.2017 - 12.2017
Torque Technician Contractor
Ohmstede Industrial Services
10.2016 - 05.2017
RigNet
Field Engineer
06.2014 - 07.2016
DirecTV Technician Contractor
DwDirect SC
08.2012 - 06.2014
Cable Installation Technician Contractor
TNT Cable Contractors
04.2012 - 07.2012
DirecTV Technician Contractor
Dove Digital
10.2010 - 03.2012
DirecTV Technician
Multiband
09.2008 - 10.2009
High School Diploma -
Carencro High School
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