LEE ANN SUKOWSKE
Claxton,Ga
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Order Filler
Walmart Distribution Center
05.2023 - Current
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
- Streamlined order fulfillment process, implementing prioritization system to ensure timely deliveries.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Collaborated with shipping department to ensure prompt delivery of customer orders while minimizing delays.
- Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
RMSSC Specialist
Ricoh
02.2018 - 04.2023
- Customer Call Center
- Resolve customer issues
- Place Service and/or Supply orders
- Worked 3rd largest Corporate (FedEx) account along with other Accounts
- Use logical thinking and analytical skills
- Mentored junior team members, fostering professional growth through guidance on best practices in industry.
- Followed all company policies and procedures to deliver quality work.
- Interact with Account Managers to assure highest levels of Customer Service.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
OFFICE MANAGER
LB CRABB PIANO
08.2007 - 03.2018
- Organized office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions; scheduling of pickup and delivery teams.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
SHIFT COORDINATOR
APPLEBEE'S
01.2011 - 02.2018
- First point of contact or guests; training of new employees; expedition of food preparation; accurate cash handling; filling in for managers; open/closing
- Customer Experience Professional
- Maintained high safety standards with thorough training sessions and regular safety audits.
- Reduced employee turnover through proper training, support, and open communication channels.
- Assisted management in identifying areas of improvement within facility, leading to increased productivity and overall success.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
Customer Service Representative
MOSQUITONIX
03.2015 - 02.2017
- First point of contact for customer contact call center; representing four companies from five different states; scheduling; dispatching and customer resolutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Education
Certificate in Business Management and People Leadership -
Bellevue University
11.2023
GED -
Georgia Piedmont Technical College
06.2012
DIPLOMA - MEDICAL ASSISTING
Everest Medical
Norcross, GA06.2008
Skills
- MS Office
- Attention to Detail
- Critical Thinking
- Excellent Communication
- Clerical Support
- Written Communication
- Interpersonal Communication
- Planning and Coordination
- Account Management
- Managing Multiple Tasks
- Customer Relationship Management
- Call Center Operations
- Administrative and Office Support
Timeline
Order Filler
Walmart Distribution Center
05.2023 - Current
RMSSC Specialist
Ricoh
02.2018 - 04.2023
Customer Service Representative
MOSQUITONIX
03.2015 - 02.2017
SHIFT COORDINATOR
APPLEBEE'S
01.2011 - 02.2018
OFFICE MANAGER
LB CRABB PIANO
08.2007 - 03.2018
Certificate in Business Management and People Leadership -
Bellevue University
GED -
Georgia Piedmont Technical College
DIPLOMA - MEDICAL ASSISTING
Everest Medical
Similar Profiles
MIATA WILLIAMSMIATA WILLIAMS
Warehouse Worker at Walmart Distribution Center/WalmartWarehouse Worker at Walmart Distribution Center/Walmart
William SmithWilliam Smith
Order Filling, Unloading, Hauler, Trainer, Receiver and Quality Control at WALMART DISTRIBUTION CENTER/ Walmart StoresOrder Filling, Unloading, Hauler, Trainer, Receiver and Quality Control at WALMART DISTRIBUTION CENTER/ Walmart Stores
Tosha NixTosha Nix
Quality Control Inspector at Walmart Distribution CenterQuality Control Inspector at Walmart Distribution Center